Building Client and Business Relationships (Micro-credential)

In order to create long-lasting relationships with new or existing clients and within the business community, it is essential to be able to employ the fundamental skills related to establishing rapport, interpersonal and communication expertise and the ability to plan, carry out and follow-up on meetings. The Building Business and Client Relationships micro-credential program will introduce you to the various tools, technologies, techniques and requirements for successful communications and interactions typically used in B2C sales environments.

Notes:

A digital badge will be awarded upon the completion of this micro-credential.

This micro-credential is part of the “Sales for Small Businesses” stacked micro-credential. By successfully competing all four micro-credentials you can apply to receive the “Sales for Small Businesses” stacked micro-credential.

Click to access the Program of Study for the current academic year.

MICRO-CREDENTIAL FEATURES:

Can be completed in 7 weeks or less

Self-directed, asynchronous learning with the support of a facilitator

Real-world assessment(s) to evaluate competencies

Interactive multimedia components

Pass / Fail grading structure

OSAP ELIGIBLITY:

This course is delivered over a 7-week period and may be OSAP eligible

If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.

Building Business and Client Relationships (Micro-credential) program major code: BLCR

MICRO-CREDENTIAL REQUIREMENTS:

Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR;

Grade 12 equivalency certificate achieved through College academic upgrading OR;

Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)

PROGRAM COMPETENCIES:

Upon completion of this Micro-credential, students will be equipped to:

Conduct professional sales-based communications with prospects and clients to build rapport throughout the sales process.