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Building Client and Business Relationships (Micro-credential)

CCSC 1980

In order to create long-lasting relationships with new or existing clients and within the business community, it is essential to be able to employ the fundamental skills related to establishing rapport, interpersonal and communication expertise and the ability to plan, carry out and follow-up on meetings. The Building Business and Client Relationships micro-credential program will introduce you to the various tools, technologies, techniques and requirements for successful communications and interactions typically used in B2C sales environments.


  • A digital badge will be awarded upon the completion of this micro-credential.
  • This micro-credential is part of the “Sales for Small Businesses” stacked micro-credential. By successfully competing all four micro-credentials you can apply to receive the “Sales for Small Businesses” stacked micro-credential.
  • Click to access the Program of Study for the current academic year.


  • Can be completed in 7 weeks or less
  • Self-directed, asynchronous learning with the support of a facilitator
  • Real-world assessment(s) to evaluate competencies
  • Interactive multimedia components
  • Pass / Fail grading structure


  • This course is delivered over a 7-week period and may be OSAP eligible
  • If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.
  • Building Business and Client Relationships (Micro-credential) program major code: BLCR


  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR;
  • Grade 12 equivalency certificate achieved through College academic upgrading OR;
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)


    Upon completion of this Micro-credential, students will be equipped to:

  • Conduct professional sales-based communications with prospects and clients to build rapport throughout the sales process.

  • Textbooks:

    • Spring/Summer - None required

    This course is part of the following program(s):

    Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

    Scheduled Dates

    CRN Day Date Time Hours Location/
    Delivery Method
    Fee Availability
    12686July 4, 2023 to August 22, 202312:00 am - 12:01 am12Monthly Intake Online$239.00
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