DC is committed to providing students with a high-quality academic experience. All scheduled academic activities and services continue as planned during Ontario’s stay-at-home order, including on-campus learning through classes and labsFor a full list of what is open on campus or operating virtually, please visit our COVID-19  winter semester page.
Learn more about courses and services being offered remotely. COVID-19 Pre-entry Screening Questionnaire Report if you are unwell

The world is changing.
Be ready!
Register NowView Course Catalogue
Connect with Us

Strategies for Fostering Client Loyalty

Code:
CCSC 1283

Goods and services are no longer an adequate basis for establishing relationships with clients because they attach an emotional connection to the products they use and to the businesses at which they shop. Students explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships.

Notes:

This course contains mandatory chat sessions.


Textbooks:

  • Winter - None required

This course is part of the following program(s):

Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1055812-JAN-21 to 20-APR-2112:00 am - 12:01 am42Online $367.60
 Shopping Cart