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ITIL® 4 Foundation

Code:
ITSM 1980

Start building your service delivery expertise with ITIL 4 Foundation. The long-anticipated ITIL®4 release identifies how IT Service Management has evolved as you explore the key elements, concepts and terminology of ITIL. ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

How You Will Benefit

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Who Should Attend

  • Anyone requiring a basic understanding of the ITIL framework
  • Those wanting to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL
  • Anyone who has an interest in IT service management

Notes:

  • Enrollment for this course will close 2 weeks prior to the course start date. No late enrollments will be permitted.
  • An exam voucher is included with the cost of the course.
  • There is pre-reading required for this course. The textbook will be provided one week prior to the course start date.
  • Additional work outside of class hours will be required throughout the course.
  • This course is delivered virtually through an interactive online platform in conjunction with Algonquin College. You require access to a computer with high-speed internet and camera for the duration of each class. By enrolling in this course, you consent to the sharing of your personal information with Algonquin College for registration purposes.
  • Withdrawals are only accepted up to 10 business days prior to the course start date (withdrawal fees will apply). No refunds or withdrawals are permitted after this date.
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    • Textbooks:

    • Spring/Summer - None required
    • Winter - None required

    Scheduled Dates

    Course Waitlisted

    We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact the Registration Call Centre at 905.721.3000.

    Course Closed

    Unfortunately, registration is no longer available for this course. Please check the upcoming semester or feel free to browse our website for other courses of interest. You may also click on the link above this course on the course detail page to be notified when a new class is added.

    Course Filled

    We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact Enrolment Services at 905.721.3000.

    CRN Day Date Time Hours Location/
    Delivery Method    		 Instructor Fee Availability
    11183Mon&Tue&WedFebruary 12, 2024 to February 14, 202408:30 am - 04:30 pm24Distance EducationAlgonquin Corp$2,480.35
    15988Mon&Tue&WedMarch 18, 2024 to March 20, 202408:30 am - 04:30 pm24Distance EducationAlgonquin Corp$2,480.35
    11161Mon&Tue&WedJune 3, 2024 to June 5, 202408:30 am - 04:30 pm24Distance EducationAlgonquin Corp$2,480.35
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