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Reference Processes

Code:
LIBR 3086

Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.


Textbooks:

  • Winter - None required
  • Spring/Summer - None required

Prerequisites:

  • LIBR 2086 Online Searching

This course is part of the following program(s):

Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1023714-JAN-20 to 21-APR-2012:00 am - 12:01 am42Online $367.60
1022512-MAY-20 to 18-AUG-2012:00 am - 12:01 am42Online $367.60
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