Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.
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We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact Enrolment Services at 905.721.3000.
|10225||12-MAY-20 to 18-AUG-20||12:00 am - 12:01 am||42||Online||$367.60|
|10309||08-SEP-20 to 15-DEC-20||12:00 am - 12:01 am||42||Online||$367.60|