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Reference Processes

Code:
LIBR 3086

Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff.


Textbooks:

  • Winter - None required

Prerequisites:

  • LIBR 2086 Online Searching

This course is part of the following program(s):

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Scheduled Dates

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CRN Day Date Time Hours Location/
Delivery Method
Fee Availability
10429January 12, 2021 to April 20, 202112:00 am - 12:01 am42Online$367.60
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