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Dealing with Difficult People

Code:
MGMT 1181

Understanding people and being able to work with them is one of the major keys to management and life success. In this course, students will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with individuals.

Notes:

The minimum passing grade for this course is 55%.
This course contains mandatory group work.


Textbooks:

  • Winter - None required

Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1052112-JAN-21 to 20-APR-2112:00 am - 12:01 am30Online $291.88
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