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Introducing the new Centre for Professional and Part-time Learning, formerly the School of Continuing Education.

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Dealing with Difficult People

MGMT 1181

Understanding people and being able to work with them is one of the major keys to management and life success. In this course, students will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with individuals.


This course contains mandatory group work.

This course has a minimum passing grade of 55%.


  • Winter - None required
  • Spring/Summer - None required

Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1033714-JAN-20 to 24-MAR-2012:00 am - 12:01 am30Online $291.88
1032512-MAY-20 to 21-JUL-2012:00 am - 12:01 am30Online $291.88
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