Many careers involve an element of customer service, whether the customers are internal or external. This course explores the connection between your self-awareness and communication styles to the ability to develop interpersonal relationships with customers and others. You will focus on topics pertaining to the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace and identify ethical guidelines for decision making and behaviour.
We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact the Registration Call Centre at 905.721.3000.
Unfortunately, registration is no longer available for this course. Please check the upcoming semester or feel free to browse our website for other courses of interest. You may also click on the link above this course on the course detail page to be notified when a new class is added.
We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact Enrolment Services at 905.721.3000.
|10169||14-JAN-20 to 21-APR-20||12:00 am - 12:01 am||28||Online||$230.83|
|10157||12-MAY-20 to 18-AUG-20||12:00 am - 12:01 am||28||Online||$230.83|