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Training for Technical Support Analysts

Code:
SERV 1980

This course is designed specifically for Technical Support Analysts who are required to train staff in various technical areas in the organization. Using the case method, students will use a hands-on approach, enabling them to apply theoretical concepts to a real organization. In doing this, they will work with a single organization, from the analysis of its training needs, through the setting of objectives, the design of a training plan and the evaluation training in the company.

Notes:

Course requires mandatory group discussions


Textbooks:

  • Fall - None required
  • Spring/Summer - None required

Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1038012-MAY-20 to 18-AUG-2012:00 am - 12:01 am42Online $319.17
1045508-SEP-20 to 15-DEC-2012:00 am - 12:01 am42Online $319.17
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