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Introducing the new Centre for Professional and Part-time Learning, formerly the School of Continuing Education.

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Technical Support Analyst (Certificate)

Durham College Certificate

Durham College Certificate

Program Description

Develop the technical skills and knowledge that a Technology Support Analyst needs to deliver quick, informed solutions for computer-related problems. Additionally, learn how to support standard application development and the implementation of projects.

Certificate Requirements

  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR
  • Grade 12 equivalency certificate achieved through College academic upgrading OR
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)
  • You must maintain an overall average of 60% or a GPA of 2.0 in order to graduate
  • A minimum of 25% of courses must be completed through Durham College.

Program Of Study

Students are required to print or save a copy of the Program of Study when beginning the program. This document contains critical details about program progression and graduation requirements specific to the academic year in which your program was started.

Click to access the Program of Study for the current academic year.

Students who began this program prior to the current academic year may contact the Centre for Professional and Part-Time Learning office at or 905-721-3052 to obtain your Program of Study and graduation requirements.

Program Outcomes

Upon successful completion of this program, students will be equipped to:

  • Install, use, and troubleshoot a variety of common software applications
  • Deploy, troubleshoot, and repair various operating systems in a small network such as an office
  • Prevent and respond to attacks on network and computer security
  • Communicate effectively, in both written and verbal formats, with clients, supervisors, and interdisciplinary team members to quickly and efficiently solve technical issues, reframing technical source material as needed
  • Design, deliver, and evaluate technical training suited to the needs of various client groups
  • Effectively manage a variety of technical support projects

Career Options

Potential career and industry options may include:

  • Hardware/software specialist
  • Help desk specialist
  • Network support technician
  • PC technician

Program Related Questions? Call 905.721.3052

If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.

Currently offered

Course Title Location
COMP 1884A+ Essentials - HardwareOnline
COMP 1289Business Computer Applications IMonthly Intake Online
COMP 1289Business Computer Applications IOnline
SPRD 2282Excel AdvancedOnline
SPRD 2282Excel AdvancedMonthly Intake Online
SPRD 2281Excel IntroductionOnline
SPRD 2281Excel IntroductionMonthly Intake Online
PROJ 1280Introduction to Project ManagementMonthly Intake Online
PROJ 1280Introduction to Project ManagementOnline
NETW 1182Network +Online
WIND 1281PowerPointOnline
COMP 1285Security + Certification PreparationOnline
COMM 2186Technical CommunicationsOnline
SERV 1980Training for Technical Support AnalystsOnline
WIND 2286Word AdvancedOnline
WIND 2285Word IntroductionOnline
WIND 2285Word IntroductionMonthly Intake Online