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Customer Service & Ethics

Code:
SERV 1383

Many careers involve an element of customer service, whether the customers are internal or external. This course explores the connection between your self-awareness and communication styles to the ability to develop interpersonal relationships with customers and others. You will focus on topics pertaining to the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace and identify ethical guidelines for decision making and behaviour.


This course is part of the following program(s):

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Scheduled Dates

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CRN Day Date Time Hours Location Fee Availability
1018310-SEP-19 to 17-DEC-1912:00 am - 12:01 am28Online $230.83
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