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Technical Support Analyst (Certificate)

Credential:
Durham College Certificate
Code:
TS

Durham College Certificate

Program Description

Develop the technical skills and knowledge that a Technology Support Analyst needs to deliver quick, informed solutions for computer-related problems. Additionally, learn how to support standard application development and the implementation of projects.

Certificate Requirements

  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR
  • Grade 12 equivalency certificate achieved through College academic upgrading OR
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)
  • You must maintain an overall average of 60% or a GPA of 2.0 in order to graduate
  • A minimum of 25% of courses must be completed through Durham College.

Current Program of Study Students are required to print or save a copy of the Program of Study when beginning the program. This document contains critical details about program progression and graduation requirements specific to the academic year in which your program was started.

Students who began this program prior to the current academic year may contact the Continuing Education office at coned@durhamcollege.ca or 905-721-3052 to obtain your Program of Study and graduation requirements.

Program Outcomes

Upon successful completion of this program, students will be equipped to:

  • Install, use, and troubleshoot a variety of common software applications
  • Deploy, troubleshoot, and repair various operating systems in a small network such as an office
  • Prevent and respond to attacks on network and computer security
  • Communicate effectively, in both written and verbal formats, with clients, supervisors, and interdisciplinary team members to quickly and efficiently solve technical issues, reframing technical source material as needed
  • Design, deliver, and evaluate technical training suited to the needs of various client groups
  • Effectively manage a variety of technical support projects

Career Options

Potential career and industry options may include:

  • Hardware/software specialist
  • Help desk specialist
  • Network support technician
  • PC technician

Program Related Questions? Call 905.721.2000, ext. 2161 or 3776

If you are interested in applying for financial aid, please visit the Continuing Education OSAP Eligibility webpage.

Currently offered

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