Campus Conflict Resolution Services

Campus conflict resolution services

Confidentiality is our promise.

Providing free, confidential conflict resolution services to students on campus.                                                   

What we do:

  • Provide an impartial and structured setting.
  • Work with students to create group work contracts.
  • Facilitate pre-conflict negotiations,
  • Third-party mediations.
  • Classroom visits to discuss conflict resolution at the request of faculty.
  • Provide tips on effective listening and communication skills to help build and strengthen relationships.
  • Help devise a mutually acceptable solution to conflicts.
Life can be full of conflict – we can help.


How long is a session?

Sessions can take anywhere from half an hour to two hours, depending on the conflict.

How is the session structured?

When a request is received by CCRS, a mediator is assigned to it. The mediator then works with the students involved to schedule a meeting at a mutually convenient time. At the meeting, the mediator:

  • Listens to each participant’s views.
  • Helps identify key issues.
  • Encourages students to discuss options to resolve conflict.
  • Assists with negotiating a mutually acceptable agreement; an.
  • Discusses how to implement the agreement.

Note:  the final outcome of a mediation process will depend on the willingness of students to resolve conflicts.

What types of conflicts do you help resolve?

We help resolve conflicts between:

  • Friends
  • Groups (including group work)
  • Classmates
  • Relationships
  • Teams

How do I get help?

To book an appointment, please contact

This service is provided through the Mediation-Alternative Dispute Resolution program within the Durham College School of Justice & Emergency Services.