The Canadian Critical Incident Inc. (CCII) has developed a dynamic and informative two day workshop designed for the first responder, which includes Police, 911 Communicators, EMS and Social Workers; Crisis Negotiations Techniques for First Responders.

This workshop was created to assist the first responders in dealing with the challenging, demanding and potentially violent interaction with persons suffering from a mental illness and in a personal crisis.

This workshop is a tremendous learning opportunity for those who act as the first point of contact with persons in a state of crisis. The abilities which will be focused on and improved will significantly strengthen first responder’s crisis resolving skills as they allow further opportunity to resolve a crisis situation with minimal force.

This workshop will help you acquire proper subject assessment and situational awareness, enhance active listening skills, and expand defusing/de-escalating techniques. Broaden your knowledge and understanding of mental illnesses and the common traits that can make them recognizable.

Developed in response to the Former Supreme Court of Canada Justice Frank Lacobucci’s recent report “Police Encounters with People in Crisis”, Ontario’s Coroner Inquest, SIU investigations, and the Mental Health Commission of Canada’s continuing emphasis and critical awareness that more training needs to be acquired by first responders to interact appropriately with mental illnesses (March 2012 study).

The workshop presentation is a blend of the CCII Ministry accredited Crisis Negotiators course material used to instruct and qualify Crisis Negotiators throughout the province of Ontario. Training includes handout material, certificate and the use of audio and video aids, blended with academic based learning via case studies, and terminology. Course delivery will be from an instructor with twenty years of experience as a crisis negotiator and seven years as a tactical officer.

Day One:

Introduction to Crisis Negotiation-The need for quality training
Subject/Suspect Profile and Assessment
High Risk Indicators and De-Escalating Techniques
Recognize the characteristics and basic understanding of Depression,
Schizophrenia and the Expressive and Instrumental Criminal
Crisis Negotiation Techniques
Case studies
Table Top exercise and written test

Day Two:

Crisis Negotiation - Procedures and Best Methods
Define Hostage and Barricaded
Review the elements and responsibilities of the Critical Incident Command
Triangle and the Crisis Negotiation Team
Demands and Deadlines, Third Party Intermediaries
Crisis Negotiations and Social Media
Case studies and a scenario based exercise
Written Test


Space is limited for each class to 40 students

CRN #16009

Location: ONLINE- weblink will be provided the day before the training


Saturday & Sunday- March 27th and 28th, 2021
8:30 a.m. to 3:30 p.m.

Cost: DC students - $99/ Public - $150

To register, call 905.721.3000 and have the course code (CRN)

Payment required at the time of registration



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