Troubleshooting

Quiz Categories are not necessary, but they can be a useful organizational tool if you have a lot of quizzes.

Note: Both you and your students will see any categories you create.
  1. Select Quizzes from your course navbar.
  2. Click on the Edit Categories button.
    edit categories button
  3. Click on the Add Category button.
    add category button
  4. Give your category a Name.
    name field
  5. Use the Sort Order menus to put your categories in the order you want them.
    sort order menu
  6. Click Save and Close.
    save and close button
  7. To nest a quiz under that category, click on the quiz name.
  8. Under Category, use the drop-down menu to select the category.
    category menu
  9. Save and Close.
    Save and Close button

Oops! You found a bad question in your quiz. Don't worry. There are steps you can take to fix the grades.

Note: We strongly recommend waiting until everyone has taken the quiz before regrading any questions, otherwise things can get quite complicated in D2L.
  1. Click the Quizzes tab in the course navbar.
  2. Click the caret to open the quiz's Action menu.
    down-facing triangle
  3. Select Grade.
    actions menu
  4. Click the Questions tab.
    questions tab
  5. Select Update all Attempts.
    update all attempts radio dial
  6. Click on the Question you want to regrade.
  7. Now, you have two options:
    1. Give everyone who took the quiz points for this question: select Give to all attempts ___ points and enter the number of points in the empty field.
      Give to all attempts radio dial
    2. Give points to everyone who gave a particular answer: select Give to attempts with answer ___ points, use the drop-down menu to choose the answer, and enter the number of points in the empty field.
      give to attempts with answer radio dial
  8. Click Save.
    save button
  9. Click Yes in the confirmation window.
    confirmation window
  10. Click the Go Back to Questions button.
    go back to questions button
  11. Click Close.
Note: Quiz grades will automatically update. If you have your quiz set to automatically transfer grades to the gradebook, then the score will update in the gradebook also.

Sometimes students do not successfully submit their quiz. They may miss a click or, depending on the quiz settings, run out of time and lose the ability to submit. For the quiz to be graded, it has to be submitted. The solution is for the instructor to submit the quiz on behalf of the student.

Note: Once you submit the quiz, it will be graded according to the settings you have chosen for the quiz.
  1. Click the Quizzes tab in the course navbar.
  2. Click the caret to open the quiz's Action menu.
    down-facing triangle
  3. Select Grade.
    actions menu
  4. You may have to click Show Search Options to access the menu for step 5.
    show search options circled
  5. In the Restrict to dropdown menu, select "Users with attempts in progress".
    drop down menu
  6. Click on the search icon (magnifier glass in the "Search For" field).
    search icon
  7. Click on the Enter Quiz as User icon.
    icon
  8. In the confirmation window, select Yes.
    confirmation window
  9. Scroll all the way to the bottom of the page, and click Go to Submit quiz.
    go to submit quiz button
  10. Scroll to the bottom of the page again, and select Submit Quiz.
    submit quiz button
There may be instances when you want to delete a student's attempt so they can take can take the quiz again.
Note: This process deletes the attempt completely. Any answers the student provided and any grade they received will be deleted. Please only precede if this is the desired outcome. You can keep the first attempt and grant the student a second attempt at the quiz, using the Special Access features.
  1. Click the Quizzes tab in the course navbar.
  2. Click the caret to open the quiz's Action menu.
    down-facing triangle
  3. Select Grade.
    actions menu
  4. Click the checkbox next to the attempt(s) you want to delete.
    check boxes
  5. Click the trash can icon.
    trash can icon
  6. In the confirmation window, click the Yes button.
    confirmation window
Use the Quiz Attempt Log to restore a student's deleted quiz attempt.
  1. Click the caret to open the quiz's Action menu.
    down-facing triangle
  2. Select Attempt Logs.
    attempt log option in action menu for quiz
  3. Click on the Quiz Attempt Deleted tab.
    quiz attempt deleted tab circled
  4. Click Restore.
    restore button

Typically, there are two reasons students' quiz scores do not transfer to the gradebook: 1) a missing quiz setting; and/or 2) the scores have not been Published. To fix this,

  1. Click Quizzes in the navbar.
  2. Click on the quiz name.
  3. Click the Assessment tab.
    assessment tab
  4. Make sure:
    1. Allow attempt to be set as graded immediately upon completion is checked;
      check box
    2. The Grade Item reads something other than "none" - selecting a grade item tells D2L Brightspace where to put grades in the gradebook;
      grade item menu
    3. Allow automatic export to grades is selected.
      check box
  5. Click the Save and Close button.
    save and close button
  6. Next, to Publish your grades, select Quizzes from your course navbar.
  7. Click the caret to open the quiz's Action menu. 
    down-facing triangle

  8. Select Grade from the menu.  
    actions menu

     

  9. Set the per page to a high enough number that you can see all of your students on one screen.
  10. Click the Select all rows box; all students on this screen should now have a check mark.
    check box
    Note: If you have a very large class, you may have to repeat this process for every page of students.
  11. Click Publish Feedback.
    publish feedback icon
  12. Click the Save and Close button.
    save and close button

If students can take a quiz multiple times, but cannot see a submission view after one of their attempts, you may need to change the Max Score setting.

  1. Click the Quizzes tab in the course navbar.
  2. Click the name of the Quiz.
    Quiz title circled in red.
  3. Select the Submission Views tab.
    Submission Views tab
  4. Click on the name of the problematic submission view.
    submission view name
  5. Add a Min and Max Score.
    Note: Students who score between the min and max scores will be able to see the submission view. By default, the min and max score are both set at 0%. You must change the max default!
    min and max score fields
  6. Click the Save button to save your Submission View.
    save button
  7. Repeat this process for every Additional Submission View.

Copy quiz questions and answers into a file.

There is no text export feature for quiz questions or the question library, but you can follow these steps to get a quiz question preview (including correct answers) that you can then copy and paste into a file (such as a Word document) for saving or printing purposes.

Note: This changes the submission view for anyone who has taken the quiz. If you do not want students to see the correct answers on this quiz, change the submission view back to your previous settings once you've finished saving your questions.
  1. Click the Quizzes tab in the course navbar.
  2. Click the title of the Quiz that contains the questions you want to save. 
    Quiz title circled in red.
  3. Select the Submission Views tab.
  4. Select the Default View link. 
    Default View link circled in red.
  5. Under View Details, select the following settings: Show Questions? Yes, Show all questions without user responses, and Show question answers.
    Shows the correct settings selected under View Details.
  6. Click Save.
  7. Click the Assessment tab.
  8. Check the box next to "Allow attempt to be set as graded immediately upon completion".
    Red arrow pointing to checkbox next to Automatic Grade option.
  9. Click Save.
  10. Click the down arrow next to the quiz title, then select Preview
    Preview option circled in red in the dropdown menu.
  11. Click Start Quiz!
  12. Scroll to the end of the quiz, click Submit Quiz.
  13. Click Submit Quiz again, ignoring any warnings.
  14. Select all questions and answers on the screen (CTRL+A or CMD+A on a Mac).
  15. Copy the selected text (CTRL+C or CMD+C on a Mac).
  16. Paste the text into a Word document.

Copy a quiz with questions into a file that can be printed.

There is no text export feature for quiz questions or the question library, but you can follow these steps to get a quiz question preview that you can then copy and paste into a file (such as a Word document) for saving or printing purposes.

  1. Click the Quizzes tab in the course navbar.
  2. Click the title of the Quiz that contains the questions you want to save. 
    Quiz title circled in red.
  3. Make sure all questions are visible on the same page.
  4. Click the down arrow next to the quiz title, then select Preview
    Preview option circled in red in the dropdown menu.
  5. Select all questions and answers on the screen (CTRL+A or CMD+A on a Mac).
  6. Copy the selected text (CTRL+C or CMD+C on a Mac) OR print the selected text to a PDF (CTRL+P or CMD+P on a Mac).
  7. If copying, paste the text into a Word document (CTRL+V or CMD+V on a Mac).

The content on this page is used by permission from The University of Arizona.