COVID-19 Information

Durham College is open virtually due to the COVID-19 pandemic while courses and services are being offered remotely.
Fall 2020 delivery information

Learn more about courses and services being offered remotely.

Student supports

All important updates and information on how Durham College (DC) is responding to the COVID-19 pandemic can be found on this webpage.

Please continue to check back regularly and follow us on social media:

DC on the Frontlines

Durham College (DC) is incredibly proud of our college community members who are serving and protecting others in the response to the COVID-19 pandemic and well beyond every day.

View Our Frontline Heros

Student supports

There are a number of college and community support services available to Durham College (DC) students at this time, and the college has moved many of its own to alternate delivery methods. Please refer to the service areas below for more information. If your question is not addressed in the information below or on one of our FAQ pages, please email dccares@durhamcollege.ca.

Durham College Supports

Access and Support Centre
Service Delivery Method Contact Information Response Time or Hours of Service
Accessibility Coaching Services at the ASC will continue to be available to support students at this time. Should you wish to book a phone or video appointment, please email our front desk or your staff member directly during regular business hours. asc@durhamcollege.ca We will respond to inquiries within 24 to 48 business hours
Assistive Technology
Peer Coaching
New ASC intake appointments
Counselling
Admissions
Service Delivery Method Contact Information Response Time or Hours of Service
Applications Applications continue to be received and processed, as well as transcripts and supporting documents, acknowledgement of application email and offer emails continue to be released. www.ontariocolleges.ca Within 24 to 48 hours.
Admissions – phone and email inquiries Questions can be submitted via email. admissions@durhamcollege.ca
Second Career secondcareer@durhamcollege.ca
WSIB wsibsponsorships@durhamcollege.ca
Campus Health Centre
Service Delivery Method Contact Information Response Time or Hours of Service
Mental Health Nurses (Oshawa) These services will be available via teleconferencing and Office 365.

We are beginning to invite patients for in-person visits to the clinic if required.  We are not able to provide walk-ins just yet.

Monday to Friday 8 a.m. to 4 p.m., closed noon to 1 p.m. for lunch
Medical doctor appointments (Oshawa)
Clerks (Oshawa)
Therapists (Oshawa)
Wellness Coaches (Whitby) Available for Mental Health Support for students in distress Room 103 F (the coach will sit at SES main desk) and virtual appointments will continue Monday to Friday 8 a.m. to 4 p.m., closed noon to 1 p.m. for lunch
Career Development office
Service Delivery Method Contact Information Response Time or Hours of Service
Career supports

Student and alumni career coaching appointments will be provided virtually via phone, email or online.

Students are to book appointments as usual through the Hired portal.

Job postings will continue to be listed on the Hired portal and employer questions can be made via email or phone.

careerdevelopment@durhamcollege.ca
http://hired.durhamcollege.ca
905.721.3034
Virtual career and co-op services are available from 8 a.m. to 4 p.m. Monday to Friday
Centre for Professional and Part-time Learning
Service Delivery Method Contact Information Response Time or Hours of Service
Administrative office All regular services are available remotely, through email, phone or Live Chat. Email: ppl@durhamcollege.ca

Phone: 905.721.3052

LiveChat: Visit our website at www.durhamcollege.ca/ppl

Student advising: kelly.mcphate@durhamcollege.ca

8:30 a.m. to 4:30 p.m., Monday to Friday

 

Community Employment Services
Service Delivery Method Contact Information Response Time or Hours of Service
Port Hope Online and over-the-phone support available for employment activities, including general inquiries, referrals to community services, intake and assessments, career coaching, Second Career application support, employer supports (job postings, hiring, monitoring online job fairs, telephone pre-screening, COJG, etc.) porthope@employmenthelp.ca
www.employmenthelp.ca
905.885.4842
Virtual employment services available from 8:30 a.m. to 4:30 p.m. Monday to Friday.
Bowmanville bowmanville@employmenthelp.ca
www.employmenthelp.ca
905.697.4472
Oshawa oshawa@employmenthelp.ca
www.employmenthelp.ca
905.438.1041
Uxbridge uxbridge@employmenthelp.ca
www.employmenthelp.ca
905.852.7848
Port Perry uxbridge@employmenthelp.ca
www.employmenthelp.ca
905.852.7848
Beaverton uxbridge@employmenthelp.ca
www.employmenthelp.ca
905.852.7848
Co-op office
Service Delivery Method Contact Information Response Time or Hours of Service
Co-op supports Internship, co-op student and employer supports will be provided virtually via phone, online or email. co-op@durhamcollege.ca
http://hired.durhamcollege.ca
905.721.3034
Virtual career and co-op services available from 8 a.m. to 4 p.m. Monday to Friday
Durham College Students Inc.

DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.

Service Delivery Method Contact Information Response Time or Hours of Service
Clubs, Societies and ISC All in-person events cancelled. Clubs, Societies and ISC can meet online via Zoom dcsi@durhamcollege.ca We will attempt to answer all inquiries within 24 to 48 hours.
Foodbank No in-person access, but service delivery through special individualised measures outreachdcsi@durhamcollege.ca
Counselling service Online service delivery
Riot Radio Alternative format, shows still being submitted and updated. Riotradio@durhamcollege.ca
www.riotradio.ca
Legal Aid Still taking appoioints. No in-person - online service delivery only dcsi@durhamcollege.ca
Health Plan No interruption to health plan other than no in-person Health Plan claims. dcsi@durhamcollege.ca
www.studentvip.com/dcsi
Virtual Doctor’s appointments Virtual Doctor's appointments can be booked online. https://studentvip.ca/frmPage.aspx?school_page_id=6fe1d802-e8fb-4ba1-86a4-f4534985acc4.
DIRECT 2 U prescriptions Direct delivery of prescriptions to students homes using your health plan. https://studentvip.ca/frmPage.aspx?school_page_id=58b4a454-a3d3-48e8-a1bd-46f889be0ccb.
DCSI Events DCSI is launching the DCSI Digital Series starting March 19th, 2020 with numerous events every day. Free to join from your home! www.dcstudentsinc.ca/digital
dcsi@durhamcollege.ca
Academic Advocacy Issues Online appointments can be made. No in-person academic advocacy appointments. dcsiexecutivechair@durhamcollege.ca
Grad photos No in-person service until further notice. New dates in April and May to be added. dcsi@durhamcollege.ca
Lockers No in-person locker assistance lockerservices@dc-uoit.ca
Enrolment Services
Service Delivery Method Contact Information Response Time or Hours of Service
Verifications Post-secondary and Professional and Part-time Learning students can access the verification of program and semester enrolment on MyCampus under Helpful Links - Student Records. Students may request customized verifications of enrolment through the Official Document Request form. oshawaenrolmentservices@durhamcollege.ca We will respond to all inquiries within 24 to 48 hours.
Payments New students can make a credit card payment through visiting the website. Returning students must make credit card payments through MyCampus. Payments can also be made through your banking insitution. Please use your Banner ID as the reference for your payment. https://ssbp.mycampus.ca/prod_dc/bwswcpmt.P_main_DC?institution_in=DC
www.mycampus.ca
Registration Professional and Part-time Learning registration can be done on the website. ppl@durhamcollege.ca 
oshawaenrolmentservices@durhamcollege.ca 
Transcript Requests Students can make request through Ontario Colleges or Ontario University Application Centre for admission purposes. This is an electronic portal that will expediate your request. Students can also make requests through MyCampus. All requests will be mailed out. There will be no pick up option. Students can also use the unofficial transcript on MyCampus, depending on individual needs. www.ontariocollege.ca
www.ouac.on.ca
www.durhamcollege.ca/mycampus
oshawaenrolmentservices@durhamcollege.ca
whitbyenrolmentservices@durhamcollege.ca
T2202 Students can access their T2202 on MyCampus under Helpful Links - Student Records - Canadian Tax Forms. https://www.durhamcollege.ca/mycampus/
oshawaenrolmentservices@durhamcollege.ca
whitbyenrolmentservices@durhamcollege.ca
Graduation Students can apply to graduate for the spring semester on MyCampus until April 26.
Professional and Part-time Learning students who have completed their program can apply to graduate, however credentials will not be produced until we return to full services.
Requests to mail or duplicate credentials will not be processed until we return to full services.
Fee Appeals Students requesting fee appeals will be reviewed on an ongoing basis. oshawaenrolmentservices@durhamcollege.ca
Withdrawals Domestic program and Professional and Part-time Learning withdrawals will continue to be processed. International withdrawals must go through the International Office. Individual course withdrawals can be completed on MyCampus for full-time students. oshawaenrolmentservices@durhamcollege.ca
whitbyenrolmentservices@durhamcollege.ca
https://www.durhamcollege.ca/mycampus/
Financial Aid and Awards
Service Delivery Method Contact Information Response Time or Hours of Service
Appointments All financial aid appointments will be conducted via phone or Skype until further notice. Please do not come onto the campus for your appointment. Current students can book an appointment by visiting www.myvisit.com.
Phone and email inquires Phone inquiries are currently suspended. Please send your inquiry via email. To avoid delays, all emails should be sent from your DC Mail account and include your full name (first and last) and your student number. financialaid@durhamcollege.ca We will attempt to answer all email inquiries within 1 to 2 business days.
Bursaries and awards General bursary applications will be processed as usual through MyCampus under the Financial Aid tab. You will be notified of the results via DC Mail. studentawards@durhamcollege.ca 
OSAP
  • OSAP applications and disbursements will continue to be processed without interruption. Due to the COVID 19 Pandemic the Durham College Financial Aid and Awards Office can no longer accept any documents by fax, drop-off, or mail.  OSAP supporting documents should be uploaded through your OSAP account.
  • Please scan and upload your OSAP signature pages and supporting documents through your online OSAP account.  This process reduces your application time and provides you with access to view your uploaded documents and to check the status of your submission online. Instructions on how to upload can be found on the OSAP website.
  • Non-OSAP related documents required for Financial Aid or Awards purposes should be scanned in PDF format and forwarded to the appropriate email as listed above. Or to your Financial Aid Coach if you have been dealing with them directly.
www.ontario.ca/OSAP
On-campus employment Questions about on-campus employment can be submitted by email. dcstudentemployment@durhamcollege.ca We will attempt to answer all email inquiries within 1 to 2 business days.
First Peoples Indigenous Centre
Service Delivery Method Contact Information Response Time or Hours of Service
Indigenous cultural-specific supports Please note that services available at the First Peoples Indigenous Centre continue to be available via email, telephone, and video. Please email indigenous@durhamcollege.ca or diversity@durhamcollege.ca for telephone or online appointments. indigenous@durhamcollege.ca Monday to Friday, 8:30 a.m. to 4:30 p.m.
Information and referrals
Advocacy
Resource information
Self-identification supports
International Education Office
Service Delivery Method Contact Information Response Time or Hours of Service
General inquiries The International Education office is available for virtual and phone appointments. Please email to book an appointment.

 

The International Education office is also available by Live Chat during business hours.

international@durhamcollege.ca

 

 

 

 

For LiveChat visit

https://durhamcollege.ca/international

Monday to Friday, 8:30 a.m. to 4:30 p.m.

 

Student advisement International student advisors are available for virtual and phone appointments. Please book an appointment by email. isa@durhamcollege.ca

 

Monday to Friday, 8:30 a.m. to 4:30 p.m.
Library
Service Delivery Method Contact Information Response Time or Hours of Service
Remote users Students and faculty are encouraged to consult the list of online resources and services available at the link in the next column. It includes a listing of subject specialist librarians who can assist faculty in locating resources for online teaching or student assignments as well information about online, telephone and email help. https://durhamcollege.ca/student-life/campus-services/library/resources/library-resources-remote-users All library locations are closed until further notice.
Borrowing physical collections Anyone with items currently on loan may keep them until further notice. Due dates are extended and any late fees will be waived. There is no need to return items at this time. library@durhamcollege.ca
Interlibrary loans The Library's Interlibrary Loan service is open for electronic service only. We are currently able to fulfill requests for the following material types:
  • Single Electronic Journal Articles
  • Single Electronic Book Chapters
Due to the current COVID-19 pandemic, we are not able to fulfill requests for print material.
https://guides.library.durhamcollege.ca/ill
Librarian Support Use the askON chat on the website or text 289.460.2275 for immediate assistance during open hours, or contact your subject specialist librarian for more in-depth research support. https://durhamcollege.ca/student-life/campus-services/library/services/askus
 
Office of Student Diversity, Inclusion & Transitions
Service Delivery Method Contact Information Response Time or Hours of Service
Diversity and inclusion services Please email to set up telephone or online appointments for:
  • Human rights resources
  • Religious/gender/family/status accommodations
  • Discrimination/harassment complaints
  • Alternative dispute resolution
diversity@durhamcollege.ca Appointments will be made between Monday and Friday from 8:30 a.m. to 4:30 p.m.
RISE student supports Please email to set up telephone or online appointments for:
  • Success coaching
  • Community referrals
  • Transition programming
  • Academic planning
rise@durhamcollege.ca
Sexual violence supports Please email to set up telephone or online appointments for:
  • Campus and community resources
  • Safety planning
  • Academic and other accommodations
  • Disclosures
svsupport@durhamcollege.ca
Institute of Student Leadership Please email to set up telephone or online appointments for:
  • Leadership coaching
  • Online leadership sessions/workshops
  • Volunteer opportunity referrals
  • Co-curricular recognition program
isl@durhamcollege.ca
Student life Please email to set up telephone or online appointments for:
  • Pre-academic supports
  • Student life inquiries
  • Programming
  • Parent questions
studentlife@durhamcollege.ca
Recruitment
Service Delivery Method Contact Information Response Time or Hours of Service
Prospective student inquiries/Visiting campus/webinars Prospective students can email or call to discuss options with a Recruitment Officer 905.721.3126

recruitment@durhamcollege.ca

We will respond to all inquiries within 24 to 48 hours.
PLAR Phone/Email 905.721.2000 x3053

plar@durhamcollege.ca

Credit Transfer 905.721.2000 x7605

transfers@durhamcollege.ca

Student Academic Learning Services (SALS)
Service Delivery Method Contact Information
SALS appointments SALS is offering appointments for the following:
  • Virtual/phone appointments can be arranged by calling 905.721.2000 ext. 2491 or ext. 4221.
  • Monday to Friday 9 a.m. to 5 p.m.
  • General questions: sals@durhamcollege.ca
SALS ONLINE 8 SALS ONLINE units:
  • Writing, Peer Tutoring, Learning Skills
  • Biology/Anatomy/Physiology
  • Business/Accounting
  • Chemistry
  • Math
  • Physics
  • Graduate Certificate and Degree Programs
  • Academic Integrity
Register through DC Connect to access practice tests, quizzes, videos and other academic resources.
Subject-specific tutorials For information on subject-specific tutorials, refer to the corresponding subject units in SALS ONLINE on DC Connect. Virtual tutorials can be arranged by calling 905.721.2000 ext. 2491 or ext. 4221.
Workshops All learning skills and many writing skills workshops are available on SALS ONLINE. The academic integrity workshop is also offered virtually. Offered through DC Connect.
Tutoring Basic peer tutoring will occur virtually in the spring/summer semester. Kelly Helmer, peer tutoring co-ordinator, at Kelly.helmer@durhamcollege.ca for more information.

External Supports

Emergency Housing, Shelters, and Housing Stability Programs

Herizon House

  • Available 24/7 for abused women and their children.
  • Located in Ajax, Ontario
  • Help Line: 1-866-437-4066
  • Administration: 905-426-1064 x2223
  • Services updated due to pandemic: shelter is currently at capacity and are currently not taking any new clients at this time, however, counselling is available by phone.

Bethesda House

  • Available 24/7 for women and their children who experienced abuse, sexual assault, human trafficking, and more.
  • Located in Bowmanville, Ontario
  • Help Line: 1-800-338-3397 or 905-623-6050
  • Administration: 905-623-6054 x 206
  • Services updated due to pandemic: shelter is currently at capacity and are currently not taking any new clients at this time, however, the agency can provide support in other ways.

Denise House

  • Available 24/7 for women and their children fleeing abuse
  • Provides shelter, phone counselling, transportation to shelter, and more.
  • Located in Oshawa, Ontario
  • Help Line: 1-800-263-3725 or 905-728-7311
  • Services updated due to pandemic: shelter is currently at capacity and are currently not taking any new clients at this time, however, counselling is available by phone.

Muslim Welfare Home

  • Available support for women and their children who are in need.
  • Located in Whitby, Ontario
  • Help Line: 1-866-666-1115 or 905-665-0424

Y’s WISH Shelter

  • Available 24/7 support for women and children
  • Located in Oshawa, Ontario
  • Help Line: 1-888-576-2997 or 905-576-2997
  • Administration: 905-576-6743

YWCA Durham and Interim Housing

  • Offers longer term housing for single women who are homeless
  • Located in Oshawa, Ontario
  • Phone Number: 905-728-5227

Joanne’s House

  • Provides support to youth ages 16-24
  • Youth can access the shelter after 2:45pm on weekdays and 24/7 on weekends, organization can only provide shelter to the first 13 youth.
  • Located in Ajax, Ontario
  • Shelter Phone Number: 905-239-9477
  • Jacky’s Place provides transitional housing for youth ages 16-24 and the residents can live there for up to 4 years.
  • Transitional Housing Phone Number: 289-980-5557
  • Services updated due to pandemic: shelter is currently at capacity, but youth can contact the shelter for other options and support if required.

Anishnaabe Kwewag Gamig

  • Available 24/7 for Indigenous and non-Indigenous women and their children (16 years old and younger) who are escaping family violence in Southeastern Region of Ontario.
  • Help Line: 1-800- 388-5171 or 905-352-3708
  • Administration: 905-352-3898

Cornerstone

  • Available support 24/7 for men ages 16 and older who are homeless.
  • Will provide support to single fathers and their children or couples who cannot be separated.
  • Can also provide support with transitional and permanent housing for individuals who require rent geared to income.
  • Located in Oshawa, Ontario
  • Help Line: 1-844-433-0254 or 905-433-0254

Community Development Council Durham

  • 458 Fairall Street, Unit 4, Ajax
  • Hours: Monday to Friday 8:30am – 4:30pm
  • Phone Number: 1-866-746-3696 or 905-686-2661
  • Provides financial assistance to individuals and families who temporarily cannot afford rent or utility bills due to unexpected costs and circumstances.
  • Services updated due to pandemic: office is currently closed, however, staff are available to assists through virtual platforms.

North House

  • 1-24 Toronto Street North, Uxbridge
  • Telephone Number: 289-640-1929
  • Helps those who are at risk of homelessness or are currently homeless with find secure housing, replace lost or stolen identification, landlord and tenant board support, and more.
  • Services updated due to pandemic: office is currently closed, but staff are providing support through phone calls and emails.
Off Campus Food Banks

Simcoe Hall Settlement House

  • 387 Simcoe Street South, Oshawa
  • Foodbank Hours: Tuesday, Thursday, and Friday’s from 9:00am – 11:30am and 1:00pm – 3:00pm
  • Phone Number: 905-728-7525
  • Organization also provides clothing support, after school programs for children, a backpack program with children’s school supplies, a seniors club, and much more.

Adventist Community Services Centre

  • 1170 King Street East, Oshawa
  • Phone Number: 905-433-8800
  • Email: oshawaacs@gmail.com
  • Centre provides clients with a kit of non-perishable food once a month
  • Organization also provides clothing support, a backpack program with children’s school supplies, financial assistance with summer camp, and more.
  • Requirements to access service: be a resident of Oshawa or Courtice, present photo ID for each family member in the household, and proof of income.
  • Updated services during pandemic: ASC is temporarily closed, however, they are answering emails and phone calls on Wednesdays 12:00pm – 3:00pm and Thursdays 9:00am – 1:00pm. They’re currently only providing food support to those who are in desperate need of food.

Gate 3:16

  • 64 Albany Street, Oshawa
  • Phone Number: 905-432-5316
  • Drop-in centre for people 24 years old and up.
  • Services updated due to pandemic: The Gate will only be open Monday to Wednesday

St. Peter’s Food Bank

  • 1175 Cedar Street, Oshawa
  • Hours: Foodbank is only open on Tuesdays from 6:30pm – 7:30pm, and is closed the 5th Tuesday of every month.
  • Phone Number: 905-728-8080
  • Can only assists individuals residing in South Oshawa and are only able to provide food once a month.
  • Requirements to access services: photo ID for yourself and family members living with you, documents showing residency in south Oshawa, and statement of average monthly income.

Knox Presbyterian Church

  • 147 Simcoe Street North, Oshawa
  • Phone Number: 905-728-8673

New Life Neighbourhood Centre

  • 33 Olive Avenue, Oshawa
  • Hours: Tuesdays and Thursdays 11:30am – 3:30pm
  • Phone Number: 905-404-2004
  • Requirements to access service: pre-registration is required, and must bring ID and income statement
  • Free breakfast available on the second Saturday of each month from 10:00am and 10:45am, pre-registration is not required.
  • Free pancake breakfast is offered the third Sunday of every month between 10:00am and 11:00am, pre-registration is not required.
  • Services updated due to pandemic: currently closed until further notice.

Salvation Army

  • 45 King Street East, Oshawa
  • Hours: Monday, Wednesday, and Friday 9:30am – 12:00pm
  • Phone Number: 905-723-7422 x221
  • Requirements to access service: photo ID for adults and each family member, proof of address, income and rent required, and must bring your own grocery bags. Appointment required.

St. Vincent de Paul Society

  • 1314 Oxford Street, Oshawa
  • Phone Number: 905-728-3937

Abundant Life Gospel Centre

  • 17 Erie Street, Oshawa
  • Phone Number: 905-433-1438

First Light Foundation of Hope

  • 253 Simcoe Street South, Oshawa
  • Hours: Monday to Friday 5:30am – 8:00am, Thursday to Saturday 7:00pm – 10:00pm
  • Phone Number: 289-4831-2032
  • Drop-in centre for individuals struggling with homelessness.
  • Can provide food, clothing, foot care services, and counselling.
  • Services updated due to pandemic: drop-in centre is currently closed. Individuals can still go to the centre to get out of the cold from 10:00pm – 7:00am. Individuals can go and get “breakfast to go package[s]” from Monday to Friday 6:45am – 7:45am. Clothing store is available from 8:00am – 9:00am from Monday to Friday. Pizza and coffee to go is available Friday and Saturday evenings from 7:00pm – 9:00pm.

The Back Door Mission

  • 66 Simcoe Street South, Oshawa
  • Lunches will be served 7 days a week between 10:00am – 1:00pm
  • Washrooms will be open every day from 9:00am – 11:00am and 5:00pm – 7:00pm

The Refuge

  • 300 Court Street, Oshawa
  • Hours: Breakfast is served Monday to Friday from 9:00am – 10:30am, Lunch is served Monday to Friday 11:30am – 2:00pm and Saturday and Sunday 12:00pm – 2:00pm, Dinner is served Saturday and Sunday 4:00pm – 6:00pm.
  • Phone Number: 905-404-2420
  • Provides food support, housing help, shower and laundry services, and more.
  • Services updated due to pandemic: The Refuge is doing take out to anyone who needs a meal, regardless of age. The Refuge has temporarily closed it’s evening Rec Room program, Friday Family Night Dinner program, and the Levi’s Table program.

Zion Hope Food Bank

  • 409 Adelaide Avenue East, Oshawa
  • Hours: Thursdays from 10:00am – 12:00pm
  • Phone Number: 905-436-3255
  • Individuals and families can only access the foodbank once a month.
  • Requirements to access the foodbank: photo identification for yourself each family member that the food would be going to.

St. Vincent’s Kitchen

  • 51 King Street East, Oshawa
  • Hours: Monday to Friday 3:30pm – 5:30pm, Saturday 3:00pm – 5:00pm, Sunday 12:00pm – 2:00pm.
  • Soup kitchen that is open 365 days of the year
  • Services updated due to pandemic: currently closed.

The Salvation Army

  • 75 Liberty Street South, Bowmanville
  • Phone Number: 905-623-2185
  • Requirements to access service: identification for each family member in household, proof of current address, and current rent receipt. Must call ahead to book an appointment, as drop ins are not permitted.

Seventh Day Adventist

  • 2850 Hwy#2 East, Bowmanville
  • Phone Number: 905-623-6031

St. Vincent de Paul

  • 127 Liberty Street South, Bowmanville
  • Foodbank Hours: Every 3rd Saturday from 10:00am – 12:00pm
  • Phone Number: 905-623-6371

1 Hope International Foundation

  • 13 Atkinson Court, Ajax
  • Phone Number: 647-786-9998

Christian Faith Outreach Centre

  • 203-158 Harwood Ave, Ajax
  • Phone Number: 905-619-1109

The Salvation Army

  • 122 Hunt Street, Ajax
  • Phone Number: 905-427-7123
  • Requirements to access service: make an appointment during business hours, provide proof identification for each household family member, rent receipt or lease agreement, proof of address, and proof of household income.

Christian Life Centre

  • 1030 Ravenscroft Road, Ajax
  • Hours: Foodbank is open on the third Saturday of every month from 9:00am – 11:00am
  • Phone Number: 905-686-1411
  • Photo ID is required

Southside Worship Centre

  • 55 Emperor Street, Ajax
  • Hours: Thursday 12:00pm – 7:00pm
  • Phone Number: 905-428-1985
  • Requirements: call or email ahead of time, be a resident in Ajax/Pickering, must bring photo ID for yourself and household family members, and must bring proof of address.
  • Updated services due to pandemic: must call ahead of time to pick up food hamper and will only allow one person at a time to pick up food in front of the church.

Saint Andrew’s Presbyterian Church

  • 209 Cochrane Street, Whitby
  • Hours: Friday’s 9:00am – 3:00pm
  • Phone Number: 905-668-4022
  • Must call between Monday and Friday 9:00am – 12:00pm for foodbank appointment.

Kendlewood Seventh Day Adventist

  • 300 Kendlewood Road, Whitby
  • Phone Number: 905-434-8300

Brock Community Food Bank

  • 523 Simcoe Street, Beaverton
  • Hours: Fridays 10:00am – 1:00pm
  • Phone Number: 705- 426-1771
  • Email: brockcommunityfoodbank1@gmail.com
  • Requirements: must be a resident of Brock Township, must call or email prior to going
  • Can only access the foodbank once a month

Community Care Durham

  • Telephone Number: 1-888-255-6680
  • Community to table food box.
  • Pay $30 and volunteers will deliver you a food box with eggs and dairy, breads and baked goods, pasta and soups, beverages, paper products, and fruits and vegetables.
  • Program created to help vulnerable individuals and families receive fresh food during the COVID-19 pandemic.
Pregnancy/Young Parent Support

Welcome Wagon

  • 1 Sparks Avenue, Toronto
  • Phone Number: 1-844-299-2466 or 416-497-5197
  • National service that provides personal visits and free items when people have a baby, move to a new home, or get married. Representative will come to the hospital or your home with a free package when baby comes.
  • Services updated due to pandemic: temporarily closed until further notice.

Rose of Durham

  • 707 Simcoe Street South, Oshawa
  • Hours: Monday to Friday 9:00am – 4:30pm
  • Phone Number: 905-432-3622
  • Supports mothers who are 26 years old or younger, and fathers who are 30 years old or younger.
  • Provides counselling, educational workshops, parenting groups, recreational groups and events, and more.
  • Services updated due to pandemic: office is currently closed, but can call to get support.

Girls Inc. Durham

  • Phone Number: 905-428-8111 x. 222
  • Email: tmccannell@durham.girls-inc.org
  • Administrator for the Food ‘4’ Thought drop-in program for pregnant women up until they’re 26 years old.
  • Food ‘4’ Thought drop-in centers are located all across Durham Region and women can go there to obtain advice from health professionals, food, and prenatal vitamins.
  • Services updated due to pandemic: sites are temporarily closed, but can still call to receive support.

Sages-Femmes Rouge Valley Midwives

  • 91 Rylander Blvd, Unit 1020, Scarborough
  • Clinic Hours: Monday to Thursday 8:00am – 6:30pm, Friday 8:00am – 4:00pm
  • Phone Number: 416-286-2228 or 905-409-6447
  • Email: rougevalleymins@gmail.com
  • Supports mothers through pregnancy, birth, and up to 6 weeks postpartum.
  • Available to families living in Scarborough, Ajax-Pickering, and Whitby.
  • Requirements: must complete an intake form online.

Pregnancy Help Centre of Durham

  • 29 Drew Street, Oshawa
  • Hours: Monday, Wednesday, and Friday 11:00am – 4:00pm
  • Phone Number: 905-720-2352
  • 38 Hunt Street, Ajax
  • Hours: Monday and Wednesday 12:00pm – 4:00pm, Thursday 3:00pm – 6:00pm
  • Phone Number: 905-619-9878
  • 120 Scugog Street, Bowmanville
  • Hours: Monday and Thursday 10:00am – 2:00pm
  • Phone Number: 289-685-0768
  • Volunteer run, religious, pro-life agency that provides pregnancy testing, education, adoption referrals, and ongoing pregnancy and parental support.
  • Services updated due to pandemic: currently closed, but can provide support by giving formula, baby food, diapers, and wipes to those who call during their regular hours.

Joy Health Education

EarlyON Child and Family Centre

Healthy Babies Healthy Children

  • Provides free pregnancy and parenting support to ensure that babies and children in Durham Region are healthy. Available for families whose child is 0 to 6 years old.
  • Call Durham Region Health Department at 905-668-7711 for more information, or ask your family doctor, midwife, or nurse.

One Parent Families Association of Canada

  • Phone Number: 1-877-773-7714
  • Single parents meet up the 2nd and 4th Thursday of the month at 6:30pm – 8:00pm at the Harmony Creek Community Centre. Children are welcome to attend, there will be games and activities to keep them busy so that adults can talk.

Family and Community Action Program (FCAP)

  • 75 Centennial Road, Ajax
  • Hours: Monday to Friday 9:00am – 5:00pm
  • Phone Number: 1-905-686-6466
  • Email: memberservices@ymcagta.org
  • Supports families whose children are 6 years of age and under who are at risk of not meeting their developmental milestones due to parents having mental health challenges, substance abuse, economic struggles, environmental issues, educational levels, teen parents, and newcomers.
Off Campus Crisis Services and Hotlines

Durham Mental Health Services

  • 519 Brock Street South, Whitby
  • Phone Number: 1-855-888-3647 or 905-666-0831
  • Crisis Hot-Line: 1-800-742-1890 or 905-666-0483
  • Provides telephone support, mobile crisis team support, short-term crisis beds, housing, counselling, and more.
  • Must be 16 years of age or older who is living with mental health challenges.

Assaulted Women’s Helpline

  • Available 24/7 to support survivors of abuse, concerned family and friends, and even abusive partners.
  • Phone Number: 1-866-863-0511
  • TTY Phone Number: 1-866-863-7868

Distress Centre Durham

  • Text support from 2:00pm – 2:00am daily by texting 258258
  • 24/7 phone help-line for individuals in distress
  • Phone Number: 1-800-452-0688 or 905-430-2522
  • LGBTQ+ Prideline Durham operates from 6:00pm – 10:00pm daily
  • Prideline Phone Number: 1-800-452-0688 or 905-430-2522
  • Prideline Durham is available to all individuals who identify or are questioning their identity as LGBTQ+, knows someone who identifies as LGBTQ+ and has questions or just wants to talk about their feelings, LGBTQ+ individuals having suicidal thoughts, and more.
  • Organization also provides telephone support for suicide survivors and individuals who have limited support and/or resources. Appointments must be pre-arranged, more information can be found at https://distresscentredurham.com/gethelp/

Durham Rape Crisis Centre

  • 8 King Street East, Oshawa
  • 24/7 crisis and support line at 905-668-9200
  • Provides individual and group therapy to survivors, community presentations, public education, and advocacy and accompaniment services.
  • Services are specifically for women survivors of assault, and some services may have a wait list.
  • Services updated due to pandemic: offices are currently closed and appointments are being moved to online platforms.

Durham Region Domestic Violence/Sexual Assault Care Centre at Lakeridge Health

  • 1 Hospital Court, Oshawa
  • Phone Number: 905-576-8711
  • 24/7 in-person support to individuals who have been sexually and/or physically assaulted within the past 7 days.
  • Provides counselling, examination and treatment, collection of forensic evidence and photographs of any injuries, risk assessments, safety planning, and referrals to community services.
  • There is no police involvement without your written consent.

Fem’aide

  • 24/7 support help-line for French-speaking women who are struggling with abuse or for French individuals who believe someone they know is experiencing abuse.
  • Phone Number: 1-877-336-2433

Lakeridge Health Crisis Intervention Team

  • Oshawa Emergency Department is available 24/7 to individuals experiencing distress and/or feeling suicidal.
  • Phone Number: 905-576-8711 x 34384
  • Ajax Emergency Department is open from 8:00am – 11:30pm
  • Phone Number: 905-683-2320 x 3523
  • Team members will discuss immediate concerns, create a safety plan, discharge individual with a follow-up appointment or admit the individual to the Inpatient Mental Health Program.

Victim Services of Durham Region

  • 605 Rossland Road East, Box 911
  • Hours: Available 24/7
  • Phone Number: 1-888-579-1520 x 3400 or 905-721-4226
  • Provides crisis response, intervention and prevention following a crime or sudden tragedy. Services can be provided on-site or over the phone.

Good2Talk

  • Phone Number: 1-866-925-5454
  • Text ‘GOOD2TALKON’ to 686868
  • Available 24/7 phone support to post-secondary students.

Trans Lifeline

  • Telephone Number: 1-877-330-6366
  • Available 24/7 telephone support from volunteers.

LGBT Youth Line

  • Hours: Sunday to Friday 4:00pm – 9:30pm
  • Telephone Number: 1-800-268-9688 or text 647-694-4275
  • Receive help from peer support volunteers.

First Nations and Inuit Hope for Wellness Line

  • Telephone Number: 1-855-242-3310
  • Available 24/7 culturally competent phone counselling or online support.
  • Phone counselling and crisis intervention are available in English, French, Cree, Ojibway, and Inuktitut.

I.M. Well (Student Assistance Program)

  • Telephone Number: 1-877-554-6935
  • 24/7 phone support to Durham College students and their family members.
  • Counselling available in different languages.
  • Download the I.M. Well app for more information.
Addiction Support

Alcohol Anonymous

  • 200 Thornton Road North, Oshawa
  • Office Hours: Monday to Friday 9:00am – 6:00pm and Saturday 9:00am – 2:00pm
  • 24/7 telephone support at 905-728-1020
  • Email: oshawa@live.com
  • Open to anyone who wishes to stop drinking and recover from alcoholism
  • Some AA meetings are strictly for those struggling with alcoholism, and others allow family and friends to come.

ConnexOntario

  • Telephone Number: 1-866-531-2600
  • Provides help with mental health challenges, addictions, and gambling problems.
  • Must be over 18 years old to call.

Pinewood Addiction Services

  • 300 Centre Street South, Oshawa
  • 24/7 telephone support at 1-888-881-8878 or 905-723-8195
  • Provides residential support to assist those withdrawing from drug and/or alcohol use , crisis walk-in support, and more.
  • Satellite agencies in Ajax, Bowmanville, Port Perry, and Scarborough

Pinewood Centre- Women’s Residential Treatment Program (formerly “Destiny Manor”)

  • For women ages 16 and up who are struggling with substance abuse
  • 21 day live in program that promotes abstinence through group therapy
  • Women within commuting distance can attend day programs at the centre.
  • Clients must be referred to the program from an Addiction Counsellor.
  • For admission and more information please call 1-888-881-8878 or 905-721-4747 x 5

Project X – John Howard Society

  • 75 Richmond Street West, Oshawa
  • Phone Number: 905-579-8482
  • Harm reduction program that can provide access to sterile needles, water, alcohol swabs, Vitamin C, cookers, filters, condoms, and latex-free tourniquets.
  • The Mobile Outreach Services can deliver what you need and pick up used supplies or you can come to the office.
  • In-Office Xchange Hours Oshawa: Monday, Wednesday, and Friday 1:00pm – 4:00pm
  • Mobile Outreach Team Hours: Monday to Friday 6:00pm – 10:00pm
  • Mobile Outreach Team Phone Number: 905-440-5410

Ontario Gambling Hotline

  • 24/7 hotline at 1-866-531-2600

Smokers’ Helpline- Canadian Cancer Society

  • Phone Number: 1-877-513-5333
  • Available 24/7 support through online, phone, and text support.
  • Register online at https://smokershelpline.ca/
  • Young adults can also download the ‘Break it Off’ app
Legal

Durham Family Court Clinic

  • 44 Richmond St W, Oshawa
  • Hours: Monday – Friday 8:30am – 4:30pm
  • Phone Number: 905-436-6754
  • Provides assessments to youth, school workshops, counselling services, and more.
  • Services updated due to pandemic: office is temporarily closed and services will be provided remotely. Please call 905-259-4248 or 905-259-2215 to speak to a worker.

Ontario Family Court

  • 470 Water St, Peterborough, ON K9H 3M3
  • Hours: Monday – Friday 8:30AM – 5:00PM
  • Phone Number: 705-876-3815

Durham Community Legal Clinic (Oshawa Location)

  • 200 John Street West, Unit B1 Oshawa, ON L1J 2B4
  • Satellite locations in Ajax and Uxbridge.
  • Hours: Monday – Friday 8:30am – 4:30pm
  • Phone Number: 1-888-297-2202 or 905-728-7321
  • Free legal services for low income residents in Durham Region
  • Provides support with abuse and family violence, debt and consumer rights, small claims court, tenant rights, commissioning of documents, provincial offences, social assistance and more.
  • Services updated during pandemic: in-person meetings and walk-in hours are temporarily suspended, however, telephone services will continue.

Luke’s Place

  • 707 Simcoe Street South, Box #3, Oshawa,
  • Hours: Monday – Friday 9:00AM to 4:30PM
  • Phone Number: 1-866-516-3116 or 905-728-0978 x221
  • Provides free legal support to women 16 years of age or older who have experienced abuse. Appointments are required.
  • Services updated due to pandemic: services will be continued through virtual platforms. Call 905-728-0978 x221 from Monday to Friday 9:00am – 12:00pm and 1:00pm-4:30pm for assistance.
Off Campus Job Search Assistance

META Employment Services

  • 15 Thickson Road North #6 ,Whitby
  • Hours: Monday to Friday 8:00AM - 4:30PM
  • Phone Number: 905-725-0087
  • Provides support to individuals looking for employment and agencies looking to hire.
  • Services updated due to pandemic: office is temporarily closed, but services will remain available through video conferencing, email, and telephone.

Agilec

  • 250 Bayly St W #19, Ajax
  • Hours: Monday to Friday 8:30AM – 4:30PM
  • Phone: 905-426-1760
  • Provides professional development training, job search assistance, resume and cover letter help, interview preparation, and more.
  • Services updated due to pandemic: office is temporarily closed, but services will continue to be available through online platforms. Call 800-361-4642 for more information.

YMCA Employment and Community Services

  • 3000 Garden St, Whitby, ON L1R 2G6
  • Satellite locations in Pickering and Toronto region
  • Hours: Monday to Friday 8:30am- 5:00pm
  • Phone: 905-668-0044
  • Provides support to individuals looking for a job and agencies looking to hire.
  • Services updated due to pandemic: office locations are temporarily closed, but individuals can still email or call to receive employment support.

John Howard Society of Durham Region: Employment and Training Services

  • 75 Richmond Street West, Oshawa
  • Satellite office in Whitby at #200-114 Dundas Street East.
  • Hours: Monday, Tuesday and Thursday 8:00am – 5:00pm, Wednesday 8:00am – 7:00pm, Friday 8:00am – 4:00pm
  • Phone Number: 905-579-8482
  • Provides support through employment advisors, workshop, resume and cover letter help, trainings, and more.
  • Services updated due to pandemic: offices are temporarily closed, but services are available through virtual platforms.
Off Campus Counselling and Support

Durham Catholic Family Services

  • 707 Simcoe Street South, Oshawa
  • Satellite location in Ajax at 250 Bayly Street West, Unit 22
  • Hours: Monday, Wednesday, Thursday, and Friday 9:00am – 5:00pm, Tuesday 9:00am – 8:30pm
  • Phone Number: 1-877-282-8932 or 905-725-3513 x110
  • Provides individual, family, and couple counselling, parenting workshops, domestic abuse support, children and teenager workshops, and more.
  • Fees are based on a sliding scale geared to income and ability to pay.
  • Services updated due to pandemic: office is temporarily closed but phone sessions will be available, please call reception for more information.

Durham Family Counselling

  • 505 Wentworth Street West, Oshawa
  • Phone Number: 905-434-5855

Carea Community Health Centre

  • 115 Grassmore Avenue, Oshawa
  • Hours: Monday 9:00am – 12:00pm, Tuesday 1:00pm – 4:00pm, Wednesday 3:00pm – 7:00pm, Thursday 1:00pm – 4:00pm, Friday 9:00am – 12:00pm
  • Phone Number: 1-877-227-3217 or 905-723-0036
  • Provides counselling to individuals, groups, families, and couples
  • Services updated due to pandemic: services have moved to online platforms

Bereaved Families of Ontario Durham Region

  • 948 Simcoe Street North, Oshawa
  • Hours: Monday to Wednesday 10:00am – 3:00pm. Thursday 10:30am – 3:30pm, Friday 10:00am – 12:00pm.
  • Provides individual and group support to bereaved parents and family members.
  • Services updated due to pandemic: office is closed, but virtual support is available. Please email bfodurham@bellnet.ca or call 905-579-4293 for more information.

John Howard Society of Durham Region

  • 75 Richmond Street West, Oshawa
  • Satellite locations in Ajax, Whitby, and Bowmanville
  • Hours: Monday, Tuesday, Thursday 8:00am – 5:00pm , Wednesday 8:00am – 7:00pm, Friday 8:00am – 4:00pm
  • Phone Number: 905-579-8482 press “0”
  • Provides individual and group counselling. There is a per session fee, however, there is a sliding fee scale for clients who are struggling and have limited resources.

Canadian Mental Health Association (CMHA)

  • 60 Bond Street West, Oshawa
  • Hours: Monday to Friday 9:00am – 6:30pm
  • Phone Number: 1-844-436-8760
  • Provides counselling and mental health support, housing help, and more.
  • Services updated due to pandemic: CMHA has moved to online platforms for the services that will allow it. Please call for more information.

AIDS Committee of Durham Region

  • 115 Simcoe Street South, Oshawa
  • Phone Number: 905-576-1445
  • Provides counselling, group support, and practical assistance to individuals who are living with and affected by HIV.

DRIVEN

  • 707 Simcoe Street South, Oshawa
  • Hours: Mondays 8:30am – 4:30pm
  • Phone Number: 1-877-723-3905 or 905-432-7233
  • Provides counselling, parenting support, legal support and more for women who are experiencing abuse. Walk-ins and appointments are welcome.