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This course provides the human resources management student with an introduction to fundamental theories, concepts and practices related to enhancing organizational effectiveness. Content deals with the ways in which individuals, groups, and entire organizations function and interact within the overall organizational context. Topics at the individual employee level include personality, attitudes, emotions, values, ethics, learning, and motivation. Further topics include team and group processes, leadership, conflict management, interpersonal communication, organizational design, and organizational culture. Successful completion of this course, with a minimum final grade of 65%, will qualify as an approved credit towards the academic component of the Certified Human Resources Professional designation (CHRP), or Certified Human Resources Leader designation (CHRL), designations granted by the Human Resources Professionals Association (HRPA). Please visit www.hrpa.ca for full details.