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This course is designed to provide the human resources management student with a full working knowledge of employee relations and labour relations. It emphasizes four major phases of labour relations - the desires of dissatisfied workers to seek union representation, the union organizing campaign, collective bargaining, and contract administration. The student will also examine key employee relations activities in non-union work settings including - fair and equitable employment policies and procedures, clear and continuous employee communication and feedback, and processes for minimizing conflict and creating dispute resolution mechanisms. These areas will be explored in the context of existing labour relations and employee relations models and respective historical trends. Lectures, videos, case studies, and simulations will assist the student in developing professional awareness and orientation to the subject. Successful completion of this course, with a minimum final grade of 65%, will qualify as an approved credit towards the academic component of the Certified Human Resources Professional designation (CHRP), or Certified Human Resources Leader designation (CHRL), designations granted by the Human Resources Professionals Association (HRPA). Please visit www.hrpa.ca for full details.