System Support & Automation

This course focusses on System Support and Automation tasks needed for IT professionals to maintain a well-balanced organization incorporating the Information Technology Infrastructure Library (ITIL) standards. The students acquire the knowledge, skills and abilities of technical support professionals including IT Asset Inventory Management, Service Desk Activities, Documentation, Training and Performance monitoring with the help of IT Service Management (ITSM) products. Students are introduced to the fundamental concepts and processes of software testing which consists of the verification of implemented solutions against documented specifications. They review various levels of software testing such as black box, grey box, white box, regression, static, dynamic or automated, and learn to create test cases and a test plan. Studies further introduce students to the role of the tester and the business analyst in the quality assurance process.This course will benefit the students to prepare for Foundation Tester Certified Exam from Canadian Software Testing Board (CSTB) or International Software Testing Qualifications Board (ISTQB). The course also emphasis how to automate some of the routine tasks for System Administration, Testing, Support and Data Processing.