Changes to Durham College Microsoft 365 (M365) DC Mail Account for Former Students

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There are new terms to Durham College’s (DC) Microsoft 365 contract and as a result, there will be changes to accounts for past DC students.

While these changes do not impact current students who have Microsoft A3 Student Licenses, they will affect students once they have graduated, withdrawn, or paused their studies and have not been enrolled in a course in the last 12 calendar months.

  • Effective February 1, 2024, Microsoft will limit Office 365 A1 users to a maximum of 100GB of OneDrive storage. If users exceed the 100GB threshold, they will still be able to log in to their account, but will be restricted from uploading any new files until their account storage usage is lowered to below the 100GB threshold.
  • Effective August 1, 2024, Microsoft will retire the Office 365 A1 Plus program for Education and former students will no longer be able to download Microsoft Office services as desktop applications (i.e., Microsoft Word, Excel, PowerPoint, etc.). A1 licensed users will be able to access Office apps.

Before the end of your enrollment at DC, you are encouraged to review content in your DC OneDrive and DC Mail email and transfer anything you want saved to another platform.

Students should continue to keep login credentials private. IT Services will never ask you for your password. If you forget your password, or exceed the maximum number of failed login attempts, you can use the self-service password reset at If you require further assistance with the Microsoft Authenticator app or your password, the IT Service Desk is available for support at 905.721.3333, or at

Interested in what license is assigned to your DC Microsoft account?

  • Log in to Microsoft 365
  • Click on the user icon (your initials or an image if you uploaded a picture) to open your Microsoft user profile
  • Click on “View Account” (see screen capture)
  • Look under “Subscriptions” to see what Microsoft license(s) are assigned to your account