Enrolment Services

In accordance with our withdrawal and refund policy, students who officially withdraw from their program within the first 10 days of classes will receive a full refund of all fees paid, less the $500 non-refundable deposit.  No refund, in whole or in part, will be processed for students who withdraw after the tenth day of the semester.  In extenuating circumstances such as an unexpected medical problem or a death in the family, the student may appeal a refund decision.

Grounds for appeal:

1. Medical Emergency: An unforeseen severe medical illness or injury that prevented attendance and continuation in the program.  The student must submit dated documentation signed by a licensed medical professional that clearly indicates the dates that this situation prevented you from attending classes and the date you were advised to withdraw from your program.  Your appeal must also include a statement detailing how this situation limited your participation at college and prevented withdrawal prior to deadline dates.
2. Death in the family: The student must submit a copy of the death certificate or documentation provided by the funeral director.

To appeal a refund decision based on extenuating circumstances, please follow the below steps:

DOMESTIC STUDENTS

Domestic students are required to complete the Program Withdrawal form and submit it via email to feeappeal@durhamcollege.ca, along with supporting documentation.

If you have already withdrawn from the semester that you are appealing, please submit your supporting documentation and Durham College student number to the above email address, we do not require the withdrawal form.

INTERNATIONAL STUDENTS 

International students are required to complete the International Withdrawal Request, and provide required supporting documentation to feeappeal@durhamcollege.ca

If you have already withdrawn from the semester that you are appealing, please submit your supporting documentation and Durham College student number to the above email address, we do not require the withdrawal form.

Students are responsible for complying with Durham College’s important dates.

All appeals and supporting documentation must be submitted within one year of the start date of the semester being appealed.

You will be notified of the outcome of the appeal within 4-6 weeks of submitting your request to the Fee Appeal Committee.

Students are not eligible for an appeal or refund based on the below criteria:

1. Lack of knowledge of deadline dates or college policies.
2. Appealing non-refundable mandatory fees.         
3. Unhappy with grade, subject or faculty.
4. Inability to pay fees. Non-eligibility for financial aid, scholarships or loss of sponsorship.
5. Issues such as transportation, academic ability and/or scheduling of classes.
6. Disciplinary actions.
7. Non-attendance.
8. Obtained full-time employment.
9. Late acceptance.

If you are looking to appeal based on any of these items, your appeal will be denied. If you have outstanding fees, please reach out to Student Accounts by emailing studentaccounts@durhamcollege.ca to set up a payment plan.