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Session Recordings Forms Withdrawal/refund International Deferral Request Visa Status Update Direct Deposit Form Change of Agent Representation Request Helpful resources Admission Requirements Country Admission Information International Student Application How to Apply English Language Requirements Program Fee Calculator International Programs Important dates Apply for Credit Transfer International students website Housing Morcare Health Insurance Study in Canada as an international student - Canada.ca College graduation, satisfaction and job rates | ontario.ca Immigration, Refugees and Citizenship Canada | Immigration, Réfugiés et Citoyenneté Canada (cic.gc.ca) Full-time college viewbook - Durham College Contact us International Student Office Oshawa Campus 2000 Simcoe Street North, SSB 210 Oshawa, Ontario, Canada, L1G 0C5 t: +1.905.721.2000 ext. 7697 e: intlagents@durhamcollege.ca w: www.durhamcollege.ca/international Application tips Students can apply for up to 2 programs. Please do not duplicate the program choices. It is acceptable to only apply for 1 program. Verify that the student’s information is correct before leaving each page, including name, DOB, and address in home country. Accuracy is very important as the information entered will be included in the student’s Letter of Acceptance. Students must meet the minimum English Proficiency Requirementsas shown in our Viewbook, and online. Students must also meet subject credit admission requirements, as noted on the program page, before submitting an application (i.e., Mathematics, Chemistry, Biology, etc.) If students do not meet the entrance requirements, they can choose another program, or apply for one semester of the applicable General Arts and Science program(GASH or GASK). On the same application they can apply for their program of choice for the next intake. (For example: GASH in Fall, and Practical Nursing in Winter) Agents who submit applications on behalf of their students will have some access to the student’s file through the decisions portal Please insert a period if a student does not have a last name, rather than N/A. Please do not use Caps Lock, or all capital letters. Ensure the student’s name on the application matches their passport. Agent guide to applying Applications to Durham College are submitted completely online. In preparing to start an online application, the following information and documents will be required: High school (secondary school) transcript High school (secondary school) diploma Post-Secondary (college or university) transcript, if applicable Post-secondary (college or university) degree, if applicable Proof of English Language Proficiency, if required Passport Non-refundable application fee of $100 CAD All documents are to be scanned and uploaded as part of the online application. It is important to save each document as a separate file (PDF preferred, JPEG will be accepted). If the document is several pages in length, save as a multi-page PDF when possible. Policies International Student Withdrawal and Refund Durham College policies Procedures Commission Commission Process Once day 10 of each semester has passed, our team will verify student registration status and upload a Commission Request Form to theagent portal. The Commission Request Form will list all students that the agent is eligible to receive commission payments for, and will be posted to the portal three weeks after day 10 of the semester. Agents will download the list, review for accuracy, and upload a final invoice on company letterhead. In order for invoices to be processed, they must be stamped, signed, and include the following information: Unique invoice number Full banking details for payment If there are any discrepancies in the student list, agents can add comments in the portal and request that Durham College review additional students for commission eligibility. If there are any issues with the official invoice submitted by the agent, Durham College International will notify the agent through the portal, and request that an updated invoice be submitted. Durham College will process the commission and make payment to the agency within 30 days of receipt of a CORRECT invoice. Commission Payment Schedule by Semester The chart below breaks down what commissions you are eligible for by semester intake. For each student, commissions will only be paid for semesters 1 and 2 of their program. Intake Semester 1 Semester 2 Fall – September Fall Winter Winter – January Winter Spring (if applicable) and/or Fall Spring – May Spring Fall Please note: agents are not eligible to receive commission payments for students entering a second program. Commission Timelines Day 1: The first day of classes at the start of each semester. Day 5: The fifth day of classes each semester, and the last day for program registration. Day 10: The tenth day of classes each semester, and the last day to officially withdraw from a program with a refund. Day 20: International Finance will begin the release of Agent Commission Request forms via the agent portal. Day 30: Completion of Agent Commission Request forms release. Once a complete and accurate official invoice has been received, our team will review, approve and send to Finance within 5 working days for release of payment. *Please note: once the payment has been released from our institution to your bank, we cannot guarantee processing times. WITHDRAWAL/REFUND The International Student Withdrawal and Refund Policy outlines the eligibility requirements for students to request a withdrawal. Students must meet one of the following requirements: Study permit refusal – If a study permit is denied by the Canadian High Commission, the fees paid may be refundable less the proof of visa denial processing fee. Withdrawal (before landing in Canada) – If a student decides not to pursue studies in Canada due to unforeseen circumstances, including but not limited to the following: Does not apply for a study permit Bank loan application is declined Does not receive a decision on their study permit application, and does not wish to take a deferral to the next available intake at Durham College Health concerns that prevent the student from travelling. In such circumstances, the student may be eligible to receive a refund of the fees paid, less the MTCU Tuition and Ancillary Fees Reporting Operating Procedure Policy fee, and the Application fee. Program Withdrawal (after landing in Canada) – If a student chooses not to pursue studies at Durham College after they have landed in Canada and have received a Canadian Study Permit based on a valid offer letter from Durham College, they may be eligible to receive a refund of the fees paid less the MTCU Tuition and Ancillary Fees Reporting Operating Procedure Policy fee, the Application fee and, if applicable, the DC Settlement Services fee. SPP India students must show proof of admission to another Canadian public college or university for the semester to which they were originally admitted to Durham College. All international student withdrawal and refund requests must be received through the International Office at Durham College or they will not be processed. After completing the online withdrawal and refund request form, students will receive an email confirmation, and a list of documents that must be filled in, signed, and returned before their request can be processed. Students must submit all necessary documentation for the refund by 4:00 p.m. (EST) on the 10th official day of the semester. For any requests received after this deadline, no refund for first semester fees will be issued. For withdrawals requested after the 10th official day of the semester, only subsequent semester fees will be reimbursed. No exceptions will be made. DEFERRAL On occasions where students have not received a decision on their study permit application, or they experience unforeseen financial or family situations that prevent them from leaving their home country, the student may request a deferral to the next available intake for their program. No deferrals will be made for students who have already landed in Canada. If an SPP student is denied a study permit by the Canadian High Commission, Durham College is not permitted to offer a deferral under the policy of the SPP program. All deferral requests must be submitted to the International Office through the online deferral request form, or they will not be processed. All necessary documentation for the deferral must be submitted by 4:00 p.m. (EST) on the 10th official day of the semester. For any requests received after this deadline, no deferral and transfer of first semester fees paid will be issued. No exceptions will be made. CHANGE OF AGENT To request a change in agent representation, student must submit a request to intlenrolment@durhamcollege.ca. Change of Agent requests can only be considered if tuition fees have not been paid. The student must submit the form directly; we ask that agents do not submit the request on behalf of a student. Students are encouraged to notify the original agent of their decision. The student will be notified via email once the form has been processed. Final approval is at the discretion of DC International. TRAINING If you have recently signed a new agreement with us, or have new staff who require training, review the training tutorials located on the agent webpage. After reviewing the online resources, if you have any remaining questions, please direct them to the International Office at intlagents@durhamcollege.ca. VISIT DC While making plans to visit the Toronto area, we would be happy to host you at the Durham College campus. We are able to arrange customized tours of the Oshawa and/or Whitby campuses, both located within a 45-60 minute drive from downtown Toronto. To arrange a visit to Durham College, email intlagents@websiteredesign.durhamcollege.ca with the following information: Available dates How you will be arriving to campus (driving, public transportation) What time you will be arriving, and how long you will be available to tour Campus locations (Oshawa or Whitby) How many people will be attending the visit, and their names COLLEGE FAIRS AND EVENTS If your agency is hosting any events, please send us details to intlagents@durhamcollege.ca .While we cannot attend all events, we do try to consider as many agent events as possible within our travel itineraries. AGENT RESPONSIBILITIES Promote Durham College and its programs with integrity and accuracy. Recruit international students in an honest, ethical and responsible manner. Provide prospective Durham College students with information regarding Durham College, its facilities, programs, fees and refund conditions, accommodations, campus location, cost of living, English language requirements, educational qualifications and work experience required for acceptance into a Program, and Canadian study permit requirements. Assist in upholding the reputation of Durham College and of the Canadian international education sector. Submit student applications following the procedures specified by Durham College. Only undertake promotional and marketing activities that are connected to or make reference to Durham College, which have been expressly authorized by Durham College. DURHAM COLLEGE RESPONSIBILITIES Provide the agents with sufficient information and resources to enable the Agent to conduct services. Communicate changes to policies and procedures, programs available to international students, and new and updated promotional materials. Investigate any complaints received from students in regards to an agent’s conduct, and take appropriate action. Process applications efficiently, and respond in a timely manner. Duly process all completed applications received, but is under no obligation to accept any prospective students referred by the Agent Pay agent commission fees for each student successfully recruited and still enrolled at Durham College according to the agent agreement. TRANSFERRING TO ANOTHER COLLEGE In order for students to remain compliant with the Canadian High Commission guidelines for applicants approved through SPP, it is strongly recommended that all students complete a minimum of one semester at the college for which the Study Permit was issued. Failure to do so will result in the educational institution informing the Canadian High Commission of the breach as required through the reporting process. This information will be entered into the student’s database and will be accessible by all Canadian immigration officials. This may negatively impact consideration for an extension of a study permit, the acquisition of a work permit upon graduation, and/or an application for Permanent Residency. Students who have landed in Canada and have received a Canadian Study Permit based on a valid offer letter from Durham College must book an in-person appointment with the International Office before requesting a withdrawal and refund. To book an appointment, contact us. TRANSFERRING FROM ANOTHER COLLEGE International students may be eligible to receive credit for previous classes or courses they have successfully completed. This will exempt them from a course in their Durham College program that is similar in structure and learning, following written approval from a program dean or designate. For further information and policies please visit our transfer credit website. AGENT FAQS When can student applications be submitted? Applications are accepted year-round; however, we encourage you to submit the application as soon as possible to ensure availability in the program and time to allow for visa processing. What is Durham College’s TOEFL institution code? Durham College’s TOEFL institution code is 8428. Is health insurance mandatory for international students? Yes, health insurance is mandatory for all international students studying in Canada. Students will have a basic medical insurance plan provided to them by the international office at Durham College. A second health insurance plan is provided to all students by the Durham College Student Association and includes premium policies, including dental and prescriptions. Both plans are included in the fees students pay as outlined in their offer letter. Does Durham College provide guardianship for students who are under the age of 18 when they arrive in Canada? No, Durham College does not provide guardianship for students under the age of 18. The legal parents of the student must appoint a guardian who is living in Canada to act as a custodian in place of a parent. Citizenship and Immigration Canada have provided information on appointing a guardian and the forms required, at http://www.cic.gc.ca/english/study/study-minors.asp. If a guardian is not available in Canada for a particular student, Durham College can provide contact information for companies based in Ontario who provide custodianship services. The use of these services is at the discretion of the legal parents. When are commission payments paid? Commission invoicing procedures are sent out after the 10th day of class each semester. Once agents have submitted invoices and a review is complete, payments will be made. How long does it take for a decision to be made on an admission application? Due to the high volume of applications received, processing timelines are typically between 6 and 8 weeks.
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