The International Student Withdrawal and Refund Policy outlines the eligibility requirements for students to request a withdrawal. Students must meet one of the following requirements:

• Study permit refusal – If a study permit is denied by the Canadian High Commission, the fees paid may be refundable less the proof of visa denial processing fee.
• Withdrawal (before landing in Canada) – If a student decides not to pursue studies in Canada due to unforeseen circumstances, including but not limited to the following:
  • Does not apply for a study permit
  • Bank loan application is declined
  • Does not receive a decision on their study permit application, and does not wish to take a deferral to the next available intake at Durham College
  • Health concerns that prevent the student from travelling. In such circumstances, the student may be eligible to receive a refund of the fees paid, less the MTCU Tuition and Ancillary Fees Reporting Operating Procedure Policy fee, and the Application fee.
• Program Withdrawal (after landing in Canada) – If a student chooses not to pursue studies at Durham College after they have landed in Canada and have received a Canadian Study Permit based on a valid offer letter from Durham College, they may be eligible to receive a refund of the fees paid less the MTCU Tuition and Ancillary Fees Reporting Operating Procedure Policy fee, the Application fee and, if applicable, the DC Settlement Services fee. SPP India students must show proof of admission to another Canadian public college or university for the semester to which they were originally admitted to Durham College.

All international student withdrawal and refund requests must be received through the International Office at Durham College or they will not be processed. After completing the online withdrawal and refund request form, students will receive an email confirmation, and a list of documents that must be filled in, signed, and returned before their request can be processed. Students must submit all necessary documentation for the refund by 4:00 p.m. (EST) on the 10^th official day of the semester. For any requests received after this deadline, no refund for first semester fees will be issued. For withdrawals requested after the 10^th official day of the semester, only subsequent semester fees will be reimbursed. No exceptions will be made.

On occasions where students have not received a decision on their study permit application, or they experience unforeseen financial or family situations that prevent them from leaving their home country, the student may request a deferral to the next available intake for their program. No deferrals will be made for students who have already landed in Canada. If an SPP student is denied a study permit by the Canadian High Commission, Durham College is not permitted to offer a deferral under the policy of the SPP program.

All deferral requests must be submitted to the International Office through the online deferral request form, or they will not be processed. All necessary documentation for the deferral must be submitted by 4:00 p.m. (EST) on the 10^th official day of the semester. For any requests received after this deadline, no deferral and transfer of first semester fees paid will be issued. No exceptions will be made.

Once an application has been submitted, agent change requests will not be processed. If a student would like to change the agent representative listed on their account, a new application must be submitted.

If you have recently signed a new agreement with us, or have new staff who require training, review the training tutorials located on the agent webpage. After reviewing the online resources, if you have any remaining questions, please direct them to the International Office at intlagents@durhamcollege.ca.

While making plans to visit the Toronto area, we would be happy to host you at the Durham College campus. We are able to arrange customized tours of the Oshawa and/or Whitby campuses, both located within a 45-60 minute drive from downtown Toronto.

To arrange a visit to Durham College, email intlagents@durhamcollege.ca with the following information:

• Available dates
• How you will be arriving to campus (driving, public transportation)
• What time you will be arriving, and how long you will be available to tour
• Campus locations (Oshawa or Whitby)
• How many people will be attending the visit, and their names

If your agency is hosting any events, please send us details to intlagents@durhamcollege.ca .While we cannot attend all events, we do try to consider as many agent events as possible within our travel itineraries.

• Promote Durham College and its programs with integrity and accuracy.
• Recruit international students in an honest, ethical and responsible manner.
• Provide prospective Durham College students with information regarding Durham College, its facilities, programs, fees and refund conditions, accommodations, campus location, cost of living, English language requirements, educational qualifications and work experience required for acceptance into a Program, and Canadian study permit requirements.
• Assist in upholding the reputation of Durham College and of the Canadian international education sector.
• Submit student applications following the procedures specified by Durham College.
• Only undertake promotional and marketing activities that are connected to or make reference to Durham College, which have been expressly authorized by Durham College.

• Provide the agents with sufficient information and resources to enable the Agent to conduct services.
• Communicate changes to policies and procedures, programs available to international students, and new and updated promotional materials.
• Investigate any complaints received from students in regards to an agent’s conduct, and take appropriate action.
• Process applications efficiently, and respond in a timely manner.
• Duly process all completed applications received, but is under no obligation to accept any prospective students referred by the Agent
• Pay agent commission fees for each student successfully recruited and still enrolled at Durham College according to the agent agreement.

In order for students to remain compliant with the Canadian High Commission guidelines for applicants approved through SPP, it is strongly recommended that all students complete a minimum of one semester at the college for which the Study Permit was issued. Failure to do so will result in the educational institution informing the Canadian High Commission of the breach as required through the reporting process. This information will be entered into the student’s database and will be accessible by all Canadian immigration officials. This may negatively impact consideration for an extension of a study permit, the acquisition of a work permit upon graduation, and/or an application for Permanent Residency.

Students who have landed in Canada and have received a Canadian Study Permit based on a valid offer letter from Durham College must book an in-person appointment with the International Office before requesting a withdrawal and refund. To book an appointment, contact us.

International students may be eligible to receive credit for previous classes or courses they have successfully completed. This will exempt them from a course in their Durham College program that is similar in structure and learning, following written approval from a program dean or designate.

For further information and policies please visit our transfer credit website.

When can student applications be submitted?

Applications are accepted year-round; however, we encourage you to submit the application as soon as possible to ensure availability in the program and time to allow for visa processing.

What is Durham College’s TOEFL institution code?

Durham College’s TOEFL institution code is 8428.

Is health insurance mandatory for international students?

Yes, health insurance is mandatory for all international students studying in Canada. Students will have a basic medical insurance plan provided to them by the international office at Durham College. A second health insurance plan is provided to all students by the Durham College Student Association and includes premium policies, including dental and prescriptions. Both plans are included in the fees students pay as outlined in their offer letter.

Does Durham College provide guardianship for students who are under the age of 18 when they arrive in Canada?

No, Durham College does not provide guardianship for students under the age of 18. The legal parents of the student must appoint a guardian who is living in Canada to act as a custodian in place of a parent. Citizenship and Immigration Canada have provided information on appointing a guardian and the forms required, at http://www.cic.gc.ca/english/study/study-minors.asp. If a guardian is not available in Canada for a particular student, Durham College can provide contact information for companies based in Ontario who provide custodianship services. The use of these services is at the discretion of the legal parents.

When are commission payments paid?

Commission invoicing procedures are sent out after the 10^th day of class each semester. Once agents have submitted invoices and a review is complete, payments will be made.

How long does it take for a decision to be made on an admission application?

Due to the high volume of applications received, processing timelines are typically between 6 and 8 weeks.