Frequently asked questions (FAQs)

For questions related to Current International Students and how they have been impacted by COVID-19 please visit our COVID-19 Current International Students FAQs webpage.

Admissions

How Can I Renew or Extend My Study Permit?

You can renew your study permit online on https://www.canada.ca/home.html.

For the detailed information please read our guide on How To Renew Your Study Permit.

Apply to extend your study permit 90 days prior to its expiry.

How to Get an Enrolment Letter?

How to Get an Enrolment Letter?

Verifications of Enrolment (VOE) are available to be printed on MyCampus, under Helpful Links – Student Records – Verification of Enrolment.

Enrolment letters provide proof of your student registration status, and are required for various immigration processes, including when extending your study permit.

How Can I Apply for My Co-Op Work Permit?

If your program has a co-op or placement, internship or practicum, you need to have a co-op work permit. You can verify if it by referring to your Letter of Acceptance (LOA). This information is reflected in box 24.

To check if your program has a field placement or internship, review the program webpageYou can also check here to see if your program has a different type of work term. 

You are required to have a co-op work permit before you start your work term. Read more about working as a cop-op/placement/internship/practicum student here

If you were not issued a co-op work permit when you received your study permit, please contact us at ISA@durhamcollege.ca for a letter you will need to apply for a co-op work permit. Remember to include your name and student number in your email.

One of our international student advisors will guide you through the co-op application process. You can then apply online on the IRCC website. Processing times for co-op work permits are long and can take a few months to process. You should apply as early as possible!

For further information, including detailed information on how to apply, read our Co-op Work Permit handout.

Where Can I Get Post Graduation Work Permit (PWGP) and Find PGWP Length?

If you plan to remain in Canada to work after your studies, you may wish to apply for a Post-Graduation Work Permit.

Post-Graduation Work Permit (PGWP)

A Post‐Graduation Work Permit (PGWP) is a document that gives you permission to remain in Canada and work full‐time for up to three years (depending on the length of your program) after you graduate from a Canadian post‐secondary institution. You need to have completed all requirements to graduate from a program of at least eight months’ duration to be eligible. For information about applying for a PGWP, read our PGWP-handout or reach out to isa@durhamcollege.ca if you get stuck!

The International Education office also provides monthly ‘Immigration in Canada’ workshops to help guide students through this process.

If you have extended your stay as a visitor OR extended your study permit, include the submission confirmation letter of these extensions in your PGWP application.

How Can I Obtain A Transcript for My Post-Graduation Work Permit (PGWP) Application?

IRCC states that to apply for a PGWP, you require:

  • an official letter from your school that confirms you’ve completed your study program (for Durham College graduates, this is your Verification of Graduation Letter)
  • an official transcript, OR a copy of your transcript from your school’s website

See IRCC’s website for more details.

Access to the Durham College campus is limited due to efforts to contain the spread of COVID-19. With little access to printing and postage facilities, paper (official) transcripts will take 2-3 weeks to process.

To support your PGWP application, please download and include your Unofficial Transcript Letter from the Office of the Registrar. This letter, which can also be found in the “Need to Know” section of MyCampus, will explain to an IRCC Officer that Durham College official transcripts are limited at this time.

We also encourage you to write a brief explanation in your application, as the first page of your Client Information File (a section in the PGWP application form), about why you are including a copy of your transcript instead of your official transcript. A sample note may be:

Dear IRCC Officer, 

Please note that I have included a copy of my transcript from my school’s website in my application for a Post-Graduation Work Permit. Due to our Office of the Registrar working off-campus in an effort to stop the spread of COVID-19, printing and postage services for official transcripts are limited. Please see the letter from our Registrar, included in my application, that confirms this information.

Thank you for your consideration,

{Your name}

When Will My Verification of Graduation Letter Be Available?

Current and alumni can obtain a copy of their graduation status(es) at Durham College. This official letter can be accessed at any time on MyCampus and will provide you with a confirmation that you have fulfilled the requirements of your program, whether you have just begun your program, have applied to graduate or have successfully graduated from your program. You can provide this letter to another academic institution for admission, for employment or PGWP (international students) purposes.

When your graduation is confirmed, your letter will state “Awarded.” If your letter states “Pending” or “Sought,” your graduation status is not yet confirmed.

Fall graduates can expect their graduation letters in October. Spring graduates can expect their graduation letters in June.

  1. Go to http://www.durhamcollege.ca/mycampus/
  2. Login using your username and password
  3. Select the "DC Home" tab
  4. View "Helpful Links - Student Records"
  5. Select "Verification of Graduation Letter"
  6. Click "Submit"
  7. Click the PDF link "Verification of Graduation Status" to open the Verification of Graduation letter

 

If you have any questions regarding the status of your letter, please email convocation@durhamcollege.ca.

How Many Hours Per Week Am I Allowed to Work?

During regular school semesters:  

You can work up to 20 hours per week off campus. If you are employed at Durham College you may work 12 hours per week on campus (in addition to 20 hours per week off campus).

During scheduled breaks in the school year:

You can work full-time if you are on a scheduled break, such as winter and summer holidays, or a fall or spring reading week. You are free to work overtime or work 2 part-time jobs that add up to a higher than usual number of hours.

You must be a full-time student both before and after the break to work full-time.

You cannot work during a break that comes before you start your very first school semester.

If your study permit does not have work conditions on it:

If you are eligible to work off campus, you can contact IRCC to request these conditions added. This is called an Amendment to your Study Permit. There is no fee to add these conditions to your study permit.

You willl need to request an amendment to your study permit before you can apply for a SIN from Service Canada.

How Do I Know If I Am Eligible To Work Off Campus As An International Student?

You can work off campus without a work permit if you meet all of these requirements:

How Can I Get a Social Insurance Number (SIN) to Work in Canada?

A SIN is a 9 digit number that you will apply for from the  Government of Canada. You need a SIN to work in Canada.To apply for a SIN, you must have 1 of these conditions printed on your study permit:

  • May work 20 hours per week off campus or full-time during regular breaks if meeting criteria outlined in paragraph 186(v)of the Immigration and Refugee Protection Regulations.
  • May accept employment on or off campus if meeting eligibility criteria, per paragraph R186(f), (v) or (w)and must cease working if no longer meeting these criteria.

For more information on how to get your SIN number please visit Canada.ca.

Study Permit Approval

As soon as you receive a confirmation letter that you have been approved for study permit, please email a copy to visastatus@durhamcollege.ca. Include your name and student number in the subject line.

If you have not received study permit approval by January 12, 2021 you will need to defer or withdraw. Please contact intlfinance@durhamcollege.ca

Biometrics

For more information on how to get your biometrics done visit Canada.ca.

How your International Student Advisors can help
  • Get assistance with visas, study permit, work permit and co-op applications
  • Learn and understand your health insurance coverage in Canada
  • Answer any of your questions about academic and student life
  • Provide housing resources and support
  • Help with transitioning to life in Canada and your new home at DC!

Email us at ISA@durhamcollege.ca and include your student number in your email. We are available online from 8:30 am to 4:30 pm, EST Monday to Friday.

Can I Use A Conditional Offer Letter for My SP Application?

Yes, you can submit the conditional letter of acceptance which outlines conditions that have to be met for unconditional admission for a study permit. For example, you must take an English as a Second Language (ESL) or French as a Second Language (FRSL) course before being admitted to your program.

Immigration Opportunities

For more information on immigration opportunities visit Immigrate to Canada web page.

How to Apply

How to Apply

Your applications process consists of seven important steps:

  1. Choose a program
  2. Check your program requirements on the program page
  3. Check your country requirements and also English language score requirements if applicable here
  4. Upload your documents and apply
  5. Check your application status on MyCampus portal
  6. Accept your program and confirm your seat
  7. Prepare to travel to Canada

More detailed information on How to Apply can be found on our website.

Fees/Due Dates/Deadlines/Important Dates

It is useful to know all the deadlines for your documents’ submissions and fees. Track the important dates of your semester as well! You can find all of this information on our Important Dates page that renews constantly.

Programs Available

To see the full list of programs available for international students visit our International Programs page.

Entrance Requirements by Country

To find the information about the requirements for applicants from different countries visit Country Admissions Information page.

If you country is not listed please see the general admission requirements or contact the International Education Office. Please also check English Proficiency Requirements.

English Proficiency Requirements

Due to COVID-19, Durham College is temporarily accepting online English Language Proficiency test for admissions purposes only. Students can complete the tests online from the safety of their home computer:

Duolingo English Test (DET) https://englishtest.duolingo.com/applicants.

To find more information visit English Language Requirements page.

How to Change a Program?

If you are a first semester student – contact internationalapplications@durhamcollege.ca to change your program. If you are a returning student, contact isa@durhamcollege.ca.

How to Access Your Letter of Acceptance?

Durham College will inform you via email if you have been accepted to the Durham College programs of your choice. If you receive a “conditional offer” it means that you are still in school completing some of the admission requirements.

Do I Qualify for Practical Nursing?

You cannot apply directly without speaking to admissions - 99% of our applicants interested in PNII need to do PHSC first.

If you have a nursing degree, we can look at your credentials, but if you are coming from HS, you would need the PHSC.

Please email international@durhamcollege.ca to connect directly to admissions who can support you on this! In the email, please provide us with your educational background.

The Program Intake Is Not Available on The App

If you cannot find the required information regarding your program on the app, please contact internationalapplications@durhamcollege.

Can I Receive an Extension for My Documents Submission?

It depends. Please contact our admissions office for the required information.

Health Care

Understanding Your Health Insurance Coverage

When you come to study in Canada as an international student, you must have health insurance. This will help you to pay for basic health care services and medical treatments. Health insurance is mandatory for all eligible international students, and you will be automatically enrolled to receive it. There are two different types of plans at DC:

  1. Morcare (primary): Provides basic insurance coverage for illness, injury or medical emergencies. This plan is modelled after the health insurance provided by the Ontario Government (OHIP) to Ontario residents.
  2. Student VIP (supplementary): Extended insurance coverage for ‘other’ medical services such as prescription medication, dental, vision care, travel coverage and other treatment providers (chiropractic, massage, physiotherapy, etc.).

These plans offer different types of coverage, but they work together to provide full and comprehensive medical coverage for students.

For more information, please visit each provider’s website to familiarize yourself with coverage information and claim submissions.

Health insurance coverage for your family

You may have an opportunity to enrol your family (spouse/dependent children) in the health insurance plan. To add/renew family coverage for your dependents you must contact the health plan providers directly. The period to opt-in your family is only open for the first 30 days of your enrolment into the plan.

How Can I Opt-Out?

If you will not be physically present in Canada for your studies in Winter 2021, you may opt-out of both Morcare and Student VIP health insurance. Once you complete the online opt-out, you will receive a confirmation that the opt-out was received. Health insurance fees will be credited to your student account.

Questions about health insurance opt-out can be directed to the to the LIVE CHAT feature on the Student VIP website.

How Can I Get My Health Card?

To download your Morcare medical card:

  1. Go to www.morcare.ca
  2. Select "Durham College"
  3. Click "Your Space" from the top menu
  4. Enter your date of birth and student number
  5. Please print a paper copy as this is required by medical clinics for billing purposes.

 

Remember, if you have any questions about your health insurance, please contact Morcare directly.

To download your Student VIP extended medical card:

  1. Go to https://www.studentvip.ca
  2. Select “Durham College”
  3. Click “Benefits Card” and follow the steps
How Can I Make a Claim?
  • Morcare: submit your claims electronically. Learn more about the process here.
  • Student VIP: click here to learn how to make a claim.

Arrival Service / Quarantine

Can I Travel to Canada?

We are excited to announce that Durham College has received approval for its readiness plan to welcome international students to Canada. We look forward to seeing you in Canada!

As of October 20, 2020, if you are a registered Durham College student you may be permitted to travel to Canada for your studies, if you meet certain requirements. For full details, see IRCC’s website: Update to Travel Restriction Exemptions.

Requirements include, but are not limited to:

  1. You have a valid study permit OR
  2. You have approval of your study permit in the form of a letter from IRCC plus you have a valid TRV visa sticker in your passport

Please note that you CANNOT travel to Canada if you have an Approval-in-Principle (AIP), you must have a letter stating that your study permit has been approved or have a valid study permit.

You should not make any travel plans until you have met all requirements. For full details, see IRCC’s website: Update to Travel Restriction Exemptions.

Are There Any Quarantine Expectations?
  1. If you are planning to come to Canada, you must let us know in advance at ISA@durhamcollege.ca and have a plan to quarantine upon arrival for 14 days.

Visit our website to arrange quarantine and arrival services: https://durhamcollege.ca/info-for/international/new-and-current-students/arrival-services

  1. If you choose to make your own quarantine arrangements, you must submit your quarantine plan in advance to ISA@durhamcollege.ca. Remember to include your name and student number in your email. Here is a checklist of what to include in your quarantine plan.
  2. Please submit a copy or your valid study permit or letter stating approval of your study permit to visastatus@durhamcollege.ca.
Does Durham College Provide Airport Pickup?

When you arrive in Canada you are required to quarantine for 14 days  according to Government of Canada regulations. Here’s a checklist for quarantining when you arrive: Quarantine Checklist.

We can arrange your quarantine!

Through our partner Maple Assist, Durham College will arrange an airport pickup and your first two nights of your quarantine for FREE.

For the rest of your quarantine at the same location, we were able to secure low rates. And for those who need financial assistance to help with the cost of quarantining, you may be eligible for a bursary.

Book your airport pickup and quarantine here: https://www.mapleassist.com/durham-college/arrival-services.

Fee payments / Registrations / Academics

Program Delivery for Winter 2021

If you are a first semester student who has paid their tuition fees, you will be receiving an email and notification regarding your program delivery methods for the January (winter) 2021 semester. Most of our programs will be offered in a remote delivery format, which means the program will be fully online. 

 

You can find program delivery information for your program here.  

If you are in a hybrid program, most of your classes will be online with some practical components face-to-face on campus. This notification will be sent to you this week or after you have paid your tuition fees, at the email on your application.

If you have any questions, please visit our website www.durhamcollege.ca/international or contact us at isa@durhamcollege.ca or via Live Chat. Remember to include your name and student number in your email.

How to Pay Fees?

Log in to My Campus and click on the DC Intl Applicant tab at the top of the page

Under “Helpful Links”, select “Check status of Application”

Accept your offer and pay your fees.

The following forms of payment are accepted:

Bank: Internet banking (use Durham College as a payee, your student number is the reference/account number), at branch or telephone banking (CANADIAN BANKS ONLY).

Credit Card: Durham College has partnered with Chase Paymentech for payments with International Visa and MasterCard.

Flywire: An innovative and streamlined way to make payments via wire transfer and credit card https://payment.flywire.com/pay/payment

Can I Pay Fees After Due Dates on the Letter of Acceptance?

To ensure you retain your seat, the proof of your eligibility and the deposit payment should be received by the College no later than the deposit due date. Payments received after this date will be considered late and may be subject to Admissions waitlist policies.

If you have any questions, please contact admissions@durhamcollege.ca.

How to Select a Timetable?
Please see our step-by-step guide on how to select a timetable for the information.
How to Use DC Connect?

Durham College is pleased to provide DC Connect as a learning environment for all students and faculty. Powered by Desire2Learn software, DC Connect provides an online "home room" for your classes. Because it is a web site, DC Connect is available on campus or off, day or night.

For their first attempt to login, the student would use the ID and Password provided within an email from the Registration Office.

  1. Enter your 9-digit ‘100’ Student ID number in the first field
  2. Enter your default Network Password in the second field, typically one of the following:
  • Your date of birth in the format MMDDYY (6 digits)
  • Your Canadian postal code in the format A1A1A1 (6 characters, capital letters, no spaces)

DC Connect can be used to give students access to teaching materials, provide communication and feedback, or to take quizzes and submit assignments. You can also show each student their individual grades. There is also a calendar attached to each course to help students manage their time and stay on top of assignments and tests.

First Time Login to the Student Network Account

For more information on how to change your password when you are using DC Connect, DC mail or other applications, see First Time Login to the Student Network Account handout.