Arrival Services

Travel Updates

To travel to Canada, international students are required to hold a study permit or study permit approval, though a study permit alone is not a travel authorization.

As of February 22, the Government of Canada has added additional travel measures which include:

  • Travellers are required to provide proof of a negative covid-19 test prior to boarding. The test should not be older than 72 hours and the test must be performed using a covid-19 molecular test, such as a polymerase chain reaction (PCR) or Loop-mediated Isothermal Amplification (LAMP). Other types of tests, such as antigen tests, will not be accepted.
  • Travellers, whether arriving by land or air, will be required to submit their travel and contact information, including a suitable quarantine plan, electronically via ArriveCAN before crossing the border or boarding a flight. As a Durham College (DC) international student, you must also have a quarantine plan approved by Durham College prior to travelling to Canada. To book Durham College quarantine services, please see Step 1 of Arrival and Quarantine Guide below.
  • Travellers arriving to Canada will be required to take a COVID-19 molecular test before exiting the airport, and another at the end of their 14-day quarantine period. There is no cost to you for these tests.
  • Travellers will be required to reserve, prior to departure to Canada, a 3-night stay in a government-authorized hotel. Visit the booking website here: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice/mandatory-hotel-stay-air-travellers/list-government-authorized-hotels-booking.html. Cost will vary by hotel. In order to support our students, DC will subsidize the cost of this 3-night stay by paying up to 50% of the cost, which will be credited to your student account.
    • Travellers must remain in this hotel until they receive a negative covid-19 result.
    • Travellers must then continue self-isolation in their Durham College approved quarantine location for the remaining 11 days
    • Travellers must take one more covid-19 test towards the end of their 14-day quarantine period

These new measures are in addition to existing mandatory pre-boarding and health requirements for air travellers. Should these measures change, we will update you as soon as possible.

For more information, see: Government of Canada expands restrictions to international travel by land and air and Coronavirus disease (COVID-19): Travel restrictions, exemptions and advice

Any international student and/or family member who is found to be in violation of the mandatory 14-day quarantine period may be penalized under Canadian law. Maximum penalties include a fine of up to $750,000 and/or imprisonment up to six months. Further, a person who causes a risk of imminent death or serious bodily harm to another person while willfully or recklessly contravening the Quarantine Act or the regulations could be liable for a fine of up to $1,000,000 or to imprisonment of up to three years, or both.

Arrival and Quarantine guide

Step 1 – Plan your pick up and quarantine accommodation
PLAN THE REST OF YOUR ISOLATION:
WHAT’S INCLUDED IN DC’S ARRIVAL AND QUARANTINE PACKAGE?
  • Transportation from Toronto Pearson International Airport to the Durham Region
  • 11-day accommodation at a Durham College on-campus residence. Take a virtual tour. The package includes:
    • Single occupancy in a double suite
    • Kitchen items (e.g. Dishwashing soap, cutlery and dishes)
    • 24 bottles of water
    • Bottle of spray sanitizer and towels
    • Toiletries
    • Face masks
    • Two beds set with pillows, sheets and cozy comforters (please note that the beds will not be remade or laundered until the student departs the room)
  • Or 11-day accommodation at a hotel in the Durham Region
  • Comprehensive arrival guide
  • Free one-month prepaid SIM card, activated and available on check-in
  • Covid-19 testing arrangements and transportation

Book your airport pickup and quarantine here: https://www.mapleassist.com/durham-college/arrival-services.

Need financial support for your quarantine? Please contact: isa@durhamcollege.ca.

WHAT IF I WISH TO ARRANGE MY OWN QUARANTINE ACCOMMODATION?

All Durham College international students who would like to arrange their own quarantine must:

  • Have their quarantine plan approved by Durham College
  • quarantine in Durham Region
  • use pickup transportation by Durham College Arrival Service to travel to quarantine address
WHAT IF (A) FAMILY MEMBER(S) TRAVEL WITH ME?

Whether you choose DC quarantine services or arrange your own quarantine, you must let us know if you have family member(s) travelling with you by filling in the information in the Quarantine Plan form (refer to Step 2). Your family member(s) will be using pickup transportation with you by Durham College Arrival Service.

WHAT ARE THE OPTIONS TO GET A CANADIAN PHONE NUMBER TEMPORARILY FOR THE QUARANTINE PERIOD?

If you book Durham College Arrival Package, a SIM card will be provided upon your arrival.

If you self-arrange quarantine plan, please order a prepaid SIM card online.

A Canadian phone number is required for covid-19 swab test purpose.

HOW DO I GET FOOD AND ESSENTIAL SUPPLIES?

Here are a few suggestions:

Grocery delivery:

  1. Cornershop
  2. Instacart
  3. Walmart
  4. Metro
  5. Nofrills

Food delivery:

  1. Uber Eats
  2. Skip the Dishes
  3. DoorDash

Meal Kit Services:

  1. HelloFresh
  2. GoodFood
  3. Chefplate
STEP 2 – QUARANTINE PLAN SUBMISSION

Submit your quarantine plan form to quarantine@durhamcollege.ca at least 3 business days prior to your actual departure.

STEP 3 – BEFORE YOU ENTER CANADA

Starting January 7, 2021, air travellers are required to provide proof of a negative COVID-19 molecular test result to the airline prior to boarding international flights bound for Canada. See the news release for air travellers.

You must use ArriveCAN app to provide your:

  • travel and contact information
  • quarantine plan
  • COVID-19 symptom self-assessment

You must be ready to show your ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that you have submitted your information digitally.

For more information, you can check this link: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/plane.html

STEP 4 – AFTER YOU ENTER CANADA
  • You must comply with Public Health's instructions on how to quarantine
  • Go straight to the designated hotel.
  • Complete a 3-night stay at the government-designated hotel
  • Continue an 11-day isolation at the approved accommodation that you submitted in your quarantine plan
  • You must use ArriveCAN within 48 hours of entering Canada to confirm you have arrived at your place of quarantine or isolation
  • You must complete 2 types of questionnaire every day during the 14 days of quarantine:
  • Send your Canadian phone number to quarantine@durhamcollege.ca. A prepaid SIM card may be ordered online and delivered to door. If you book Maple Assist package, please activate the provided SIM card as soon as possible.
STEP 5 – COVID-19 SWAB TEST BY THE END OF ISOLATION

Covid-19 testing upon quarantine completion is mandatory for all Durham College international students, even when you have no symptoms.

Students must book an appointment following the college’s instruction. Students will receive an email with instructions.. The swab test is expected to be on day 13 – 15 since arrival.

Students must remain in quarantine until receiving a test result, regardless if this timing exceeds the 14-day period.

Students must submit proof of COVID-19 test result and an  Attestation Form to Quarantine Coordinator. The Attestation Form will be included in the instruction email.

Navigate IT Tools to Limit the Spread of COVID-19

As of November 21, 2020, submitting your quarantine plan through the ArriveCAN mobile app is mandatory prior to entering Canada.

Download the ArriveCAN app (iOSAndroid or web format). Make sure you have the official version by downloading it here.

In addition, the COVID Alert mobile app is a tracking app that can let individuals know of possible exposures before any symptoms appear. The app uses Bluetooth to exchange random codes with nearby phones. The random codes come from devices of people who tell the app they have tested positive for COVID-19. If you have been near one of those codes in the past 14 days, you will get a notification.

You can check more information and securely download the app from this link:https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/covid-alert.html

FAQ

CAN I GET A SUPPORT LETTER FOR TRAVEL TO CANADA?

As of October 20, 2020 Durham College received approval from IRCC for its COVID-19 readiness plan. This means that any student, regardless of your program delivery method, is now welcome to travel to Canada if you have a valid study permit. Please see here.

Travel letters are not issued or required.

HOW DO I PREPARE A QUARANTINE PLAN?

Please refer to Arrival and Quarantine Plan Guide.

HOW DO I ARRANGE TRANSPORTATION FROM THE AIRPORT?

From the airport to a government-authorized hotel:

  • Transportation is provided by the government. Visit this website for more information.

From the government-authorized hotel to the next quarantine location:

  • If you choose DC quarantine services for the remainder of quarantine (11 days), please visithttps://www.mapleassist.com/durham-college/arrival-services to complete booking.
  • If you arrange your own quarantine for the remaining 11 days, please send an email todcarrivalservices@gmail.com at least 72 hours prior to your departure to Canada with the following information:
  • Full Name and Student ID
  • Check-out date and time from the government-authorized hotel
  • Address of the government-authorized hotel that you booked
  • Your Phone Number
WHAT IS AN ADEQUATE ACCOMMODATION FOR QUARANTINE?

These are requirements in the Quarantine Act that have been created by the Government of Canada.

  • Have access to the necessities of life without leaving your place of quarantine
  • Have a separate bedroom and washroom if the space is shared with family/friends who didn't travel with you
  • Can limit interactions with others in the household. If spaces, such as a kitchen, are shared:
    • wear a mask or face covering if a 2m distance cannot be maintained;
    • thoroughly and regularly clean common areas after use
  • Are not living with those at risk of more severe disease
  • Are not in close contact with others who did not travel with you. For example, do not quarantine in:
    • a group or communal living setting, including camps or students dorms unless the location is pre-authorized;
    • a household with a large family or many people
    • a shared small apartment or similar setting

Read the Ontario Public Health’s Cleaning and Disinfection for Public Settings guidelines

For more information, you can refer to the IRCC website on the Quarantine Act and Public Health's instructions on how to quarantine

HOW CAN I CLAIM THE BURSARY TO SUBSIDIZE QUARANTINE COSTS?

In order to support our students:

  • For the first 3 nights at a government-authorized hotel: DC will subsidize the cost of the 3-night stay by paying up to 50% of the cost, which will be credited to your student account.

To claim this amount, please attach your receipt of payment when submitting your quarantine plan form to us.

  • For the remainder of your quarantine: If you choose DC Arrival package (Refer to Step 1), please send an email to isa@durhamcollege.ca for bursary information.