Arrival Services

Travel Updates

To travel to Canada, international students are required to hold a study permit or study permit approval, though a study permit alone is not a travel authorization.

As of February 22, the Government of Canada has added additional travel measures which include:

  • Travellers are required to provide proof of a negative covid-19 test prior to boarding. The test should not be older than 72 hours and the test must be performed using a covid-19 molecular test, such as a polymerase chain reaction (PCR) or Loop-mediated Isothermal Amplification (LAMP). Other types of tests, such as antigen tests, will not be accepted.
  • Travellers, whether arriving by land or air, will be required to submit their travel and contact information, including a suitable quarantine plan, electronically via ArriveCAN before crossing the border or boarding a flight. As a Durham College (DC) international student, you must also have a quarantine plan approved by Durham College prior to travelling to Canada. To book Durham College quarantine services, please see Step 1 of Arrival and Quarantine Guide below.

These new measures are in addition to existing mandatory pre-boarding and health requirements for air travellers. Should these measures change, we will update you as soon as possible.

For more information, see: Government of Canada expands restrictions to international travel by land and air and Coronavirus disease (COVID-19): Travel restrictions, exemptions and advice

Any international student and/or family member who is found to be in violation of the mandatory 14-day quarantine period may be penalized under Canadian law. Maximum penalties include a fine of up to $750,000 and/or imprisonment up to six months. Further, a person who causes a risk of imminent death or serious bodily harm to another person while willfully or recklessly contravening the Quarantine Act or the regulations could be liable for a fine of up to $1,000,000 or to imprisonment of up to three years, or both.

Arrival and Quarantine guide

Step 1 – Plan your pick up and quarantine accommodation

As of February 22, 2021, a mandatory quarantine for DC international students includes 3-nights at a government-authorized hotel and a minimum of 11-day quarantine at a Durham College-approved quarantine accommodation in Durham Region.

PLAN THE REST OF YOUR ISOLATION:

DC international students can either book DC Arrival and Quarantine Package, OR, self-arrange an approved quarantine place in Durham Region.

For more information on quarantine place requirements, please see FAQs.

WHAT’S INCLUDED IN DC’S ARRIVAL AND QUARANTINE PACKAGE?
  • Transportation from Toronto Pearson International Airport to the Durham Region
  • 11-day accommodation at a Durham College on-campus residence. Take a virtual tour. The package includes:
    • Single occupancy in a double suite
    • Kitchen items (e.g. Dishwashing soap, cutlery and dishes)
    • 24 bottles of water
    • Bottle of spray sanitizer and towels
    • Toiletries
    • Face masks
    • Two beds set with pillows, sheets and cozy comforters (please note that the beds will not be remade or laundered until the student departs the room)
  • Or 11-day accommodation at a hotel in the Durham Region
  • Comprehensive arrival guide
  • Free one-month prepaid SIM card, activated and available on check-in

Book your airport pickup and quarantine here: https://www.mapleassist.com/durham-college/arrival-services.

Need financial support for your quarantine? Please contact: quarantine@durhamcollege.ca.

WHAT IF I WISH TO ARRANGE MY OWN QUARANTINE ACCOMMODATION?

All Durham College international students who would like to arrange their own quarantine must:

  • Have their quarantine plan approved by Durham College
  • quarantine in Durham Region
  • use pickup transportation by Durham College Arrival Service to travel to quarantine address
WHAT IF (A) FAMILY MEMBER(S) TRAVEL WITH ME?

Whether you choose DC quarantine services or arrange your own quarantine, you must let us know if you have family member(s) travelling with you by filling in the information in the Quarantine Plan form (refer to Step 2). Your family member(s) will be using pickup transportation with you by Durham College Arrival Service.

WHAT ARE THE OPTIONS TO GET A CANADIAN PHONE NUMBER TEMPORARILY FOR THE QUARANTINE PERIOD?

If you book Durham College Arrival Package, a SIM card will be provided upon your arrival.

If you self-arrange quarantine plan, please order a prepaid SIM card online.

A Canadian phone number is required for covid-19 swab test purpose.

HOW DO I GET FOOD AND ESSENTIAL SUPPLIES?

Here are a few suggestions:

Grocery delivery:

  1. Cornershop
  2. Instacart
  3. Walmart
  4. Metro
  5. Nofrills

Food delivery:

  1. Uber Eats
  2. Skip the Dishes
  3. DoorDash

Meal Kit Services:

  1. HelloFresh
  2. GoodFood
  3. Chefplate
STEP 2 – QUARANTINE PLAN SUBMISSION

Please note that all students who plan to travel to Canada must submit the following documents to quarantine@durhamcollege.ca as soon as possible, OR at least 72 hours prior to actual departure to Canada:

This message means even when you book DC Arrival package for the 11-day quarantine, both documents are required.

STEP 3 – BEFORE YOU ENTER CANADA
  1. You must submit documents in STEP 2 to quarantine@durhamcollege.ca and get approval from the International Education Office
  2. Starting January 7, 2021, air travellers are required to provide proof of a negative COVID-19 molecular test result to the airline prior to boarding international flights bound for Canada. See the news release for air travellers.
  3. You must use ArriveCAN app to provide your:
    • travel and contact information
    • quarantine plan
    • COVID-19 symptom self-assessment
    You must be ready to show your ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that you have submitted your information digitally. For more information, you can check this link: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/plane.html
  4. Contact dcarrivalservices@gmail.com at least 72 hours prior to your flight, if you need transportation support from the hotel stopover to the next quarantine location. See FAQs for more information.
STEP 4 – AFTER YOU ENTER CANADA
  1. Comply with Public Health's instructions on how to quarantine
  2. Use ArriveCAN within 48 hours of entering Canada to confirm you have arrived at your place of quarantine or isolation
  3. Complete a 3-night stay at the government-designated hotel
  4. Continue a minimum 11-day isolation at the approved accommodation as in your quarantine plan
  5. Complete 2 types of questionnaire every day during the 14 days of quarantine:
  6. Send your Canadian phone number to quarantine@durhamcollege.ca.
    A prepaid SIM card can be obtained online. Please see details in FAQs.
    If you book Maple Assist package, please activate the provided SIM card as soon as possible.
  7. Book Day-10  Testing (test kit provided on arrival at the airport).
STEP 5 – COVID-19 TESTS TO COMPLETE ISOLATION

Covid-19 testing upon quarantine completion is mandatory for all Durham College international students, even when you have no symptoms.

  1. Take a Day-10 Test using self-testing kit received upon arrival: https://travel.gc.ca/travel-covid/travel-restrictions/flying/covid-19-testing-travellers-coming-into-canada#day-10-test
  2. Submit Day-1 & Day-10 Testing Results to Quarantine@durhamcollege.ca.

Students must remain in quarantine until receiving a test result, regardless if this timing exceeds the 14-day period.

Students must submit proof of both Covid-19 tests’ results and an Attestation Form to the Quarantine Coordinator. The Attestation Form will be included in the instruction email.

Navigate IT Tools to Limit the Spread of COVID-19

As of November 21, 2020, submitting your quarantine plan through the ArriveCAN mobile app is mandatory prior to entering Canada.

Download the ArriveCAN app (iOSAndroid or web format). Make sure you have the official version by downloading it here.

In addition, the COVID Alert mobile app is a tracking app that can let individuals know of possible exposures before any symptoms appear. The app uses Bluetooth to exchange random codes with nearby phones. The random codes come from devices of people who tell the app they have tested positive for COVID-19. If you have been near one of those codes in the past 14 days, you will get a notification.

You can check more information and securely download the app from this link:https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/covid-alert.html

FAQ

CAN I GET A SUPPORT LETTER FOR TRAVEL TO CANADA?

As of October 20, 2020 Durham College received approval from IRCC for its COVID-19 readiness plan. This means that any student, regardless of your program delivery method, is now welcome to travel to Canada if you have a valid study permit. Please see here.

Travel letters are not issued or required.

HOW DO I PREPARE A QUARANTINE PLAN?

Please refer to Arrival and Quarantine Plan Guide.

HOW DO I ARRANGE TRANSPORTATION FROM THE AIRPORT?

From the airport to a government-authorized hotel:

  • Transportation is provided by the government. Visit this website for more information.

From the government-authorized hotel to the next quarantine location:

  • If you choose DC quarantine services for the remainder of quarantine (11 days), please visithttps://www.mapleassist.com/durham-college/arrival-services to complete booking.
  • If you arrange your own quarantine for the remaining 11 days, please send an email todcarrivalservices@gmail.com at least 72 hours prior to your departure to Canada with the following information:
  • Full Name and Student ID
  • Check-out date and time from the government-authorized hotel
  • Address of the government-authorized hotel that you booked
  • Your Phone Number
WHAT IS AN ADEQUATE ACCOMMODATION FOR QUARANTINE?

These are requirements in the Quarantine Act that have been created by the Government of Canada.

  • Have access to the necessities of life without leaving your place of quarantine
  • Have a separate bedroom and washroom if the space is shared with family/friends who didn't travel with you
  • Can limit interactions with others in the household. If spaces, such as a kitchen, are shared:
    • wear a mask or face covering if a 2m distance cannot be maintained;
    • thoroughly and regularly clean common areas after use
  • Are not living with those at risk of more severe disease
  • Are not in close contact with others who did not travel with you. For example, do not quarantine in:
    • a group or communal living setting, including camps or students dorms unless the location is pre-authorized;
    • a household with a large family or many people
    • a shared small apartment or similar setting

Read the Ontario Public Health’s Cleaning and Disinfection for Public Settings guidelines

For more information, you can refer to the IRCC website on the Quarantine Act and Public Health's instructions on how to quarantine

Does Durham College provide any financial support for quarantining students?

Durham College’s arrival and quarantine package includes your 11-day accommodation and a shuttle from your 3-day hotel to your accommodation. The complete package cost is $1429.45 (inclusive of taxes). As a Durham College international student, if you need financial support you are entitled to avail a discount of up $800 if you have a bursary code. To request a bursary code, please send an email to Quarantine@durhamcollege.ca.

Can I be exempted from the quarantine if I have been vaccinated?

No. You are not excluded from quarantine, even if you have:

  • tested negative for COVID-19
  • been vaccinated for COVID-19
  • recovered from COVID-19

Towards the end of your quarantine, you will be required to take another Covid-19 test. You will be required to stay in your place of quarantine until you receive a negative test result.

For more information, please see: https://travel.gc.ca/travel-covid/travel-restrictions/isolation

How do I get a Canadian phone number while in quarantine?

Students who book DC Arrival and quarantine package gets a free prepaid SIM card (1-month plan and activated).

There may be other options for SIM card delivery services. Below are some examples:

Bell

Best Buy

Freedom

Public Mobile

Rogers

Please check on the service provider website for more information.

Students can also obtain a temporary Canadian phone number by some apps:

TextMe

TextNow

Internet connection is needed.

*All service providers above are examples only. There are many other options for students. Information is subject to change depending on the service providers.