Negotiation, Closing, and Follow-up (Micro-credential)

The ability to successfully negotiate and close a sale leads to customer satisfaction is crucial to the overall success of a business. It is important to explore strategies and techniques for sales negotiations, closing a sale, and post-purchase follow ups to analyze customer insights, and assess opportunities for improvement on product or service offerings. The Negotiation, Closing and Follow-up micro-credential program explores techniques to increase customer satisfaction, customer retention and referrals through a variety of interactive and engaging activities including role plays, videos, and case studies.

Notes:

A digital badge will be awarded upon the completion of this micro-credential.

This micro-credential is part of the “Sales for Small Businesses” stacked micro-credential. By successfully competing all four micro-credentials you can apply to receive the “Sales for Small Businesses” stacked micro-credential.

Click to access the Program of Study for the current academic year.

MICRO-CREDENTIAL FEATURES:

Can be completed in 7 weeks or less

Self-directed, asynchronous learning with the support of a facilitator

Real-world assessment(s) to evaluate competencies

Interactive multimedia components

Pass / Fail grading structure

OSAP ELIGIBLITY:

This course is delivered over a 7-week period and may be OSAP eligible

If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.

Negotiation, Closing and Follow-up (Micro-credential) program major code: NCFL

MICRO-CREDENTIAL REQUIREMENTS:

Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR;

Grade 12 equivalency certificate achieved through College academic upgrading OR;

Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)

PROGRAM COMPETENCIES:

Upon completion of this Micro-credential, students will be equipped to:

Tailor sales solutions to meet needs, wants, and buyer hesitation to result in a closed sale.

Implement post-purchase processes to maximize customer satisfaction, inspire future purchases, positively influence other prospective clients and assess customer advocacy.