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Negotiation, Closing, and Follow-up (Micro-credential)

SALE 1980

The ability to successfully negotiate and close a sale leads to customer satisfaction is crucial to the overall success of a business. It is important to explore strategies and techniques for sales negotiations, closing a sale, and post-purchase follow ups to analyze customer insights, and assess opportunities for improvement on product or service offerings. The Negotiation, Closing and Follow-up micro-credential program explores techniques to increase customer satisfaction, customer retention and referrals through a variety of interactive and engaging activities including role plays, videos, and case studies.


  • A digital badge will be awarded upon the completion of this micro-credential.
  • This micro-credential is part of the “Sales for Small Businesses” stacked micro-credential. By successfully competing all four micro-credentials you can apply to receive the “Sales for Small Businesses” stacked micro-credential.
  • Click to access the Program of Study for the current academic year.


  • Can be completed in 7 weeks or less
  • Self-directed, asynchronous learning with the support of a facilitator
  • Real-world assessment(s) to evaluate competencies
  • Interactive multimedia components
  • Pass / Fail grading structure


  • This course is delivered over a 7-week period and may be OSAP eligible
  • If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.
  • Negotiation, Closing and Follow-up (Micro-credential) program major code: NCFL


  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR;
  • Grade 12 equivalency certificate achieved through College academic upgrading OR;
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)


    Upon completion of this Micro-credential, students will be equipped to:

  • Tailor sales solutions to meet needs, wants, and buyer hesitation to result in a closed sale.
  • Implement post-purchase processes to maximize customer satisfaction, inspire future purchases, positively influence other prospective clients and assess customer advocacy.

  • Textbooks:

    • Spring/Summer - None required

    This course is part of the following program(s):

    Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

    Scheduled Dates

    Click here to be informed when this course becomes active

    CRN Day Date Time Hours Location/
    Delivery Method
    Fee Availability
    12664May 9, 2023 to June 27, 202312:00 am - 12:01 am13Online$239.00CLOSEDNotify Me