Developing Client Service Teams

Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture. Students practise team simulations where varying opinions and needs are assessed, and collaboration is essential for survival.

Notes:

This course contains mandatory chats and mandatory group work.

In addition to the required textbook, students need to purchase resource materials from www.hscanada.con/main.htm quoting stock #12421 and stock #22401. Order from www.hscanada.com/main.htm