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Creating a Corporate Service Culture

Code:
CCSC 1281

Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.

Notes:

This course contains mandatory chat sessions.


This course is part of the following program(s):

Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1038410-SEP-19 to 17-DEC-1912:00 am - 12:01 am28Online $279.26
1036714-JAN-20 to 21-APR-2012:00 am - 12:01 am28Online $279.26
1035512-MAY-20 to 18-AUG-2012:00 am - 12:01 am28Online $279.26
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