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Creating a Corporate Service Culture

Code:
CCSC 1281

Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.

Notes:

This course contains mandatory chat sessions.


This course is part of the following program(s):

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Scheduled Dates

CRN Day Date Time Hours Location Fee Availability
1035512-MAY-20 to 18-AUG-2012:00 am - 12:01 am28Online $279.26
1043008-SEP-20 to 15-DEC-2012:00 am - 12:01 am28Online $279.26
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