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While DC’s campuses remain closed for regular business, services and some programs continue to be offered remotely. Planning is underway for Fall 2020
in-person and remote program and service delivery.

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Client and Customer Relations (Certificate)

Credential:
Durham College Certificate
Code:
CCSC

Durham College Certificate

Program Description

Building and maintaining a strong customer service culture is essential in any successful business. The Client and Customer Relations program prepares students to work within and build teams that are dedicated to service excellence, and that can build positive, lasting relationships with clients.

Certificate Requirements

  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR
  • Grade 12 equivalency certificate achieved through College academic upgrading OR
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)
  • You must maintain an overall average of 60% or a GPA of 2.0 in order to graduate
  • A minimum of 25% of courses must be completed through Durham College.

Program Of Study

Students are required to print or save a copy of the Program of Study when beginning the program. This document contains critical details about program progression and graduation requirements specific to the academic year in which your program was started.

Click to access the Program of Study for the current academic year.

Students who began this program prior to the current academic year may contact the Centre for Professional and Part-Time Learning office at ppl@durhamcollege.ca or 905-721-3052 to obtain your Program of Study and graduation requirements.

Program Outcomes

Upon completion of this program, students will be equipped to:

  • Use suitable customer service strategies to meet customer and client expectations
  • Use appropriate strategies to communicate with various behavioral and personality styles
  • Apply strategies that mitigate and /or prevent customer escalations and maintain positive client relationships that lead to client loyalty
  • Create a customer service culture action plan that identifies gaps between current and desired practice
  • Use ethical standards to guide customer and client interaction
  • Create and lead a team-based customer service organization to support company objectives
  • Use communication skills that represent an organization both internally and externally

Career Options

Potential career and industry options may include:

  • Retail
  • Hospitality
  • Contact/call centre
  • Business office
  • Customer care/service/support
  • Consumer relations
  • Teleservices
  • Insurance and financial companies

Program Related Questions? Call 905.721.3052

If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.

Currently offered

Course Title Location
CCSC 1280Building and Maintaining Customer RelationshipsOnline
CCSC 1281Creating a Corporate Service CultureOnline
CCSC 1282Developing Client Service TeamsOnline
MGMT 1280Management PrinciplesOnline
MGMT 1280Management PrinciplesMonthly Intake Online
HRM 3281Organizational Behaviour For H.R. ProfessionalsMonthly Intake Online
HRM 3281Organizational Behaviour For H.R. ProfessionalsOnline
CCSC 1283Strategies for Fostering Client LoyaltyOnline