Client and Customer Relations (Certificate)

Program Outcomes

Upon completion of this program, students will be equipped to:

• Use suitable customer service strategies to meet customer and client expectations
• Use appropriate strategies to communicate with various behavioral and personality styles
• Apply strategies that mitigate and /or prevent customer escalations and maintain positive client relationships that lead to client loyalty
• Create a customer service culture action plan that identifies gaps between current and desired practice
• Use ethical standards to guide customer and client interaction
• Create and lead a team-based customer service organization to support company objectives
• Use communication skills that represent an organization both internally and externally