DC is committed to providing students with a high-quality academic experience. All scheduled academic activities and services, including on-campus learning through classes and labs, continue as planned while Durham Region is under red-zone restrictions. For a full list of what is open on campus or operating virtually, please visit our COVID-19 winter semester page.
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Durham College Certificate
Program Description
Building and maintaining a strong customer service culture is essential in any successful business. The Client and Customer Relations program prepares students to work within and build teams that are dedicated to service excellence, and that can build positive, lasting relationships with clients.
Certificate Requirements
Program Of Study
Students are required to print or save a copy of the Program of Study when beginning the program. This document contains critical details about program progression and graduation requirements specific to the academic year in which your program was started.
Click to access the Program of Study for the current academic year.
Students who began this program prior to the current academic year may contact the Centre for Professional and Part-Time Learning office at ppl@durhamcollege.ca or 905-721-3052 to obtain your Program of Study and graduation requirements.
Program Outcomes
Upon completion of this program, students will be equipped to:
Career Options
Potential career and industry options may include:
Program Related Questions? Call 905.721.3052
If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.
Course | Title | Location/ Delivery Method |
---|---|---|
CCSC 1280 | Building and Maintaining Customer Relationships | Online |
CCSC 1281 | Creating a Corporate Service Culture | Online |
MGMT 1280 | Management Principles | Monthly Intake Online |
MGMT 1280 | Management Principles | Online |
HRM 3281 | Organizational Behaviour For H.R. Professionals | Online |
HRM 3281 | Organizational Behaviour For H.R. Professionals | Monthly Intake Online |
CCSC 1283 | Strategies for Fostering Client Loyalty | Online |
Many of the photos on this website were taken prior to the COVID-19 pandemic.