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Crisis Communications Fundamentals

CMGT 1089

In today’s interconnected world, organizations need to be able to engage with stakeholders, the public and internally, especially when crises emerge. Discover leading practices and the essential role of crisis communications. With the knowledge gained in this course, you will be able to apply proven research-based models, case study reviews, and the elements of crisis communication to your organization’s narrative. Delve into the elements needed to be an effective communicator and understand the mechanics of being a spokesperson during crises. Graduates of this course will be more prepared for disaster by exploring the array of situations and driving factors from which crises can arise.


  • Enrollment for this course will close one day prior to the course start date. No late enrollments will be permitted.
  • Withdrawals are only accepted up to 10 business days prior to the course start date (withdrawal fees will apply). No refunds or withdrawals are permitted after this date.
  • This course is delivered virtually through an interactive online platform in conjunction with Northern Alberta Institute of Technology (NAIT). You require access to a computer with high-speed internet, camera, and headset for the duration of each class. By enrolling in this course, you consent to the sharing of your personal information with NAIT for registration purposes (see below).
  • Note that the Northern Alberta Institute of Technology (NAIT) may collect personal information regarding your participation in this course, including your name, email address, student identification number, and information regarding your performance in and completion of the course. This information is collected pursuant to section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act, for the purpose of facilitating your participation in the course. The information may also be shared with the Durham College of Applied Arts and Technology (DC) for the purpose of allowing DC to track and verify your progress and outcomes in the course. If you have any questions regarding the collection, use, or disclosure of this personal information by NAIT, please contact Ashley Verbonac – Operations Coordinator, 11762-106 Street NW, Edmonton, Alberta, T5G 2R1, via telephone at 780-378-1261 or via email at averbona@nait.ca.

  • Textbooks:

    • Winter - None required

    Scheduled Dates

    CRN Day Date Time Hours Location/
    Delivery Method
    Instructor Fee Availability
    11203Wed&ThuJanuary 31, 2024 to February 1, 202408:00 pm - 11:30 pm7Distance EducationNait Polytechnic$249.00
    11230ThuApril 18, 2024 to April 18, 202410:30 am - 06:30 pm7Distance EducationNait Polytechnic$249.00
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