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ITIL® 4 Foundation

ITSM 1980

Start building your service delivery expertise with ITIL4 Foundation.

The long-anticipated ITIL®4 release identifies how IT Service Management has evolved as you explore the key elements, concepts and terminology of ITIL. ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

How You Will Benefit
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Who Should Attend
Anyone requiring a basic understanding of the ITIL framework
Those wanting to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL
Anyone who has an interest in IT service management


  • Enrollment for this course will close 2 weeks prior to the course start date. No late enrollments will be permitted.
  • An exam voucher is included with the cost of the course.
  • There is pre-reading required for this course. The textbook will be provided one week prior to the course start date.
  • Additional work outside of class hours will be required throughout the course.
  • This course is delivered virtually through an interactive online platform in conjunction with Algonquin College. You require access to a computer with high-speed internet and camera for the duration of each class. By enrolling in this course, you consent to the sharing of your personal information with Algonquin College for registration purposes.
  • Withdrawals are only accepted up to 10 business days prior to the course start date (withdrawal fees will apply). No refunds or withdrawals are permitted after this date.
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

  • Textbooks:

    • Fall - None required
    • Spring/Summer - None required

    Scheduled Dates

    CRN Day Date Time Hours Location/
    Delivery Method
    Instructor Fee Availability
    31222Wed&Thu&FriMay 25, 2022 to May 27, 202208:30 am - 04:30 pm24Distance EducationTo Be Announced$1,745.85
    31241Wed&Thu&FriJuly 6, 2022 to July 8, 202208:30 am - 04:30 pm24Distance EducationTo Be Announced$1,745.85
    11192Mon&Tue&WedSeptember 26, 2022 to September 28, 202208:30 am - 04:30 pm24Distance EducationTo Be Announced$1,745.85
    11211Mon&Tue&WedNovember 7, 2022 to November 9, 202208:30 am - 04:30 pm24Distance EducationTo Be Announced$1,745.85
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