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Resolving Conflict

Code:
MGMT 1981

Learn how to effectively manage conflict and improve communication in the workplace.

Workplace conflict is unavoidable, and the ability to deal with it empathetically and effectively is what distinguishes a true leader from an ordinary manager. This course teaches participants how to harness the power of workplace diversity for more collaborative, respectful and productive teams.

Learn proven tips and strategies for turning tension into productive collaboration, including:

  • Distinguishing real from avoidable conflict
  • Different approaches to conflict resolution
  • Communication and de-escalation strategies such as self-awareness and empathetic listening

  • Notes:

  • Enrollment for this course will close 1 day prior to the course start date. No late enrollments will be permitted.
  • This course is delivered virtually through an interactive online platform in conjunction with Algonquin College. You require access to a computer with high-speed internet and camera for the duration of each class. By enrolling in this course, you consent to the sharing of your personal information with Algonquin College for registration purposes.
  • Withdrawals are only accepted up to 3 business days prior to the course start date (withdrawal fees will apply). No refunds or withdrawals are permitted after this date.


  • Textbooks:

    • Spring/Summer - None required

    Scheduled Dates

    CRN Day Date Time Hours Location/
    Delivery Method
    Instructor Fee Availability
    11243WedMay 29, 2024 to May 29, 202408:30 am - 04:30 pm8Distance EducationAlgonquin Corp$734.50
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