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Developing Client-focused Solutions (Micro-credential)

SALE 1981

When looking for the ideal product or service, every customer wants to know: “WIIFM?” (What’s In It For Me?). By applying a customer-focused lens to analyze client needs and deconstruct value propositions, you will be able to build client engagement and agreement and ultimately a viable sales solution. The Developing Client-focused Solutions micro-credential program will provide you with the tools and techniques to solve problems, meet client needs, and present client-focused sales solutions.


  • A digital badge will be awarded upon the completion of this micro-credential.
  • This micro-credential is part of the “Sales for Small Businesses” stacked micro-credential. By successfully competing all four micro-credentials you can apply to receive the “Sales for Small Businesses” stacked micro-credential.
  • Click to access the Program of Study for the current academic year.


  • Can be completed in 7 weeks or less
  • Self-directed, asynchronous learning with the support of a facilitator
  • Real-world assessment(s) to evaluate competencies
  • Interactive multimedia components
  • Pass / Fail grading structure


  • This course is delivered over a 7-week period and may be OSAP eligible
  • If you are interested in applying for financial aid, please visit the Centre for Professional and Part-Time Learning OSAP Eligibility webpage.
  • Developing Client-focused Solutions (Micro-credential) program major code: DCFS


  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U) OR;
  • Grade 12 equivalency certificate achieved through College academic upgrading OR;
  • Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)


    Upon completion of this Micro-credential, students will be equipped to:

  • Create a client-focused sales solution.

  • Textbooks:

    • Spring/Summer - None required

    This course is part of the following program(s):

    Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

    Scheduled Dates

    Click here to be informed when this course becomes active

    CRN Day Date Time Hours Location/
    Delivery Method
    Fee Availability
    12665May 9, 2023 to June 27, 202312:00 am - 12:01 am16Online$239.00CLOSEDNotify Me