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Hospital Nursing Unit Clerk (Certificate)

The reception area of a medical office
Durham College Certificate

Durham College Certificate

Program Description

This certificate program prepares you for the challenging and rewarding career of providing clerical and administrative support for a hospital unit or health care institution. Through this program, you will develop office management and business communications skills for the healthcare environment, and will acquire a thorough understanding of information reporting, medical terminology, medical conditions, pharmacology, surgical procedures and medical tests. You will also learn to set up records for new patients, transcribe physicians' orders from patient records, prepare requisition forms for laboratory tests, record patient diagnoses on the appropriate medical forms, and arrange for the transfer of patients within a unit or to other units. The program focuses on the development of strong office support skills with a particular emphasis on interpersonal, organizational and communication skills.

Certificate Requirements

  • Ontario Secondary School Diploma (OSSD)
    Grade 12 equivalency certificate achieved through College academic upgrading
    Mature Student Status (19 years of age or older)

  • You must maintain an overall average of 60% or a GPA of 2.0 in order to graduate
  • A minimum of 25% of courses must be completed through Durham College.

Program Of Study

Students are required to print or save a copy of the Program of Study when beginning the program. This document contains critical details about program progression and graduation requirements specific to the academic year in which your program was started.

Click to access the Program of Study for the current academic year. Note: Before beginning this credential, please be advised that one or more courses in this program are not MAC compatible.

Students who began this program prior to the current academic year may contact the Professional and Part-Time Learning office at or 905-721-3052 to obtain your Program of Study and graduation requirements.

Program Outcomes

Upon successful completion of this program, students will be equipped to:

  • Identify important concepts related to human diseases
  • Define key terminology relevant to human diseases and disorders
  • Identify signs and symptoms, and interpret diagnostic tests, for common human diseases and disorders
  • Describe specific common human diseases and disorders
  • State the effects of aging on specific body systems
  • Identify effective communications appropriate to the healthcare environment
  • Recognize effective human relations in a healthcare environment
  • Recognize how the Internet and Internet tools enhance communication in a medical environment
  • Identify elements of a medical setting - hospitals
  • Recognize the potential roles of a health office professional
  • Identify and describe responsibilities of health office professionals to clients
  • Identify and appreciate reasons and opportunities for on-going professional development
  • Identify safety hazards and precautions in a health office environment
  • Demonstrate a basic understanding of common medical tests related to a wide variety of body systems
  • Demonstrate a basic understanding of a wide variety of surgical procedures that commonly occur in the hospital setting

Career Options

Potential career and industry options may include:

  • Hospitals
  • Long-term care homes
  • Retirement homes
  • Medical clinics
  • Health centres

Program Related Questions? Call 905.721.3052

If you are interested in applying for financial aid, please visit the Professional and Part-Time Learning OSAP Eligibility webpage.