Crisis Communications and the Information Officer

Under the Incident Command System (ICS) model the Information Officer is responsible for communicating to internal and external stakeholders details of an incident, as well as keeping the response team informed of major current affairs and emerging issues. Upon successful completion of this course you will be able to describe the roles and responsibilities of the ICS Information Officer and their team. Graduates of this course will be able to describe the processes and priorities for communication both internal to the response team and with the impacted community or organization. You will also be able to describe the differences between ongoing communications and crisis communications, explain different organizational options for the communication teams and facilities and draft a variety of crisis media messages.

Notes:

Enrollment for this course will close one day prior to the course start date. No late enrollments will be permitted.

Withdrawals are only accepted up to 10 business days prior to the course start date (withdrawal fees will apply). No refunds or withdrawals are permitted after this date.

This course is delivered virtually through an interactive online platform in conjunction with Northern Alberta Institute of Technology (NAIT). You require access to a computer with high-speed internet, camera, and headset for the duration of each class. By enrolling in this course, you consent to the sharing of your personal information with NAIT for registration purposes (see below).

Note that the Northern Alberta Institute of Technology (NAIT) may collect personal information regarding your participation in this course, including your name, email address, student identification number, and information regarding your performance in and completion of the course. This information is collected pursuant to section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act, for the purpose of facilitating your participation in the course. The information may also be shared with the Durham College of Applied Arts and Technology (DC) for the purpose of allowing DC to track and verify your progress and outcomes in the course. If you have any questions regarding the collection, use, or disclosure of this personal information by NAIT, please contact Ashley Verbonac – Operations Coordinator, 11762-106 Street NW, Edmonton, Alberta, T5G 2R1, via telephone at 780-378-1261 or via email at averbona@nait.ca.