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Examine socioeconomic factors that can influence library interactions. Identify and apply practical strategies to escalated situations and explain the features of an effective and appropriate response.
This course is delivered Online Asynchronously. For more information on the delivery methods, click here.
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We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact the Registration Call Centre at 905.721.3000.
Unfortunately, registration is no longer available for this course. Please check the upcoming semester or feel free to browse our website for other courses of interest. You may also click on the link above this course on the course detail page to be notified when a new class is added.
Course Filled to Capacity. Unfortunately, registration is no longer available for this course. Please check the upcoming intakes or feel free to browse our website for other courses of interest.
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