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Registration for September courses is open until Sept. 24 (subject to availability). Monthly intake courses for October, November, and December are also open.

Please note: Program and course information and registration services on the Professional and Part-time Learning website will not be available from Friday, September 27 at 5 p.m. to Monday, September 30 at 6 a.m. due to a scheduled service outage. We apologize for the inconvenience. For questions about Professional and Part-time Learning, please contact us by email or live chat.

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Dealing with Difficult People

Code:
MGMT 1181

Understanding people and being able to work with them is one of the major keys to management and life success. In this course, students will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with individuals.

Notes:

The minimum passing grade for this course is 55%.
This course contains mandatory group work.

Textbooks:

  • Fall - None required

Scheduled Dates

Click here to be informed when this course becomes active

Course Waitlisted

We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact the Registration Call Centre at 905.721.3000.

Course Closed

Unfortunately, registration is no longer available for this course. Please check the upcoming semester or feel free to browse our website for other courses of interest. You may also click on the link above this course on the course detail page to be notified when a new class is added.

Course Filled

Course Filled to Capacity. Unfortunately, registration is no longer available for this course. Please check the upcoming intakes or feel free to browse our website for other courses of interest.

CRN Day Date Time Hours Location/
Delivery Method		 Fee Availability
10988September 10, 2024 to December 17, 202412:00 am - 12:01 am30Semester Intake Online$266.90CLOSEDNotify Me