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Building and Maintaining Customer Relationships

Code:
CCSC 1280

Students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourages customers to return.

Notes:

This course contains mandatory chat sessions.

Course Delivery Method:

This course is delivered Online Asynchronously. For more information on the delivery methods, click here.

Textbooks:

  • Fall - None required
  • Winter - None required

Equivalents:

  • CSRV 2200

This course is part of the following program(s):

Note: Clicking on any of the following links will take you to the program of studies where you can obtain more information or choose additional courses for your shopping cart.

Scheduled Dates

Course Waitlisted

We are currently maintaining a waitlist for this course. If you would like your name added to the waitlist, please contact the Registration Call Centre at 905.721.3000.

Course Closed

Unfortunately, registration is no longer available for this course. Please check the upcoming semester or feel free to browse our website for other courses of interest. You may also click on the link above this course on the course detail page to be notified when a new class is added.

Course Filled

Course Filled to Capacity. Unfortunately, registration is no longer available for this course. Please check the upcoming intakes or feel free to browse our website for other courses of interest.

CRN Day Date Time Hours Location/
Delivery Method		 Fee Availability
10693September 9, 2025 to December 16, 202512:00 am - 12:01 am48Semester Intake Online$380.30
10537January 13, 2026 to April 21, 202612:00 am - 12:01 am48Semester Intake Online$380.30
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