Business Process Modeling and Improvement

Students examine process mapping and the modeling of business improvements from the perspective of the Business Analyst. Students explore methods of business process mapping as a means to documenting the present state of business in preparation for modeling process improvement. In modeling the best-value future-state solution, students perform business analysis using Unified Modeling Language (UML) to elicit requirements and model process improvements. Mapping and modeling activities are performed using various techniques from the Business Analysis Body of Knowledge (BABOK) with an emphasis on business need, quality, principles and organizational change. Additionally, students emerge with a keen sense for process effectiveness and efficiency, and confident in the effort required to move an organization from a stated present problem to a desired state with stakeholder buy-in. Students are engaged in discovering the methods of process improvement through individual reading, classroom discussion, numerous group exercises and a case study that progresses through the activities of process improvement.