Creating a Corporate Service Culture

Students review the basics of corporate culture and how it impacts on customer service. Areas of study include service environment, organizational openness and coaching others to adopt a desirable corporate service culture. As a project, students create a high level action plan based on highlighting gaps between current and desired practices.

Notes:

This course contains mandatory chat sessions.

Course Delivery Method:

This course is delivered Online Asynchronously. For more information on the delivery methods, click here.