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Technical Support Analyst (Certificate)

Durham College Certificate

Durham College Certificate

Program Description

Develop the technical skills and knowledge that a Technology Support Analyst needs to deliver quick, informed solutions for computer-related problems. Additionally, learn how to support standard application development and the implementation of projects.

Certificate Requirements

  • Ontario Secondary School Diploma (OSSD) including Grade 12 English (C or U) and Grade 11 Math (C, M or U)
    Grade 12 equivalency certificate achieved through College academic upgrading
    Mature Student Status (19 years of age or older) with Grade 12 English (C or U) and Grade 11 Math (C, M or U)

  • You must maintain an overall average of 60% or a GPA of 2.0 in order to graduate
  • A minimum of 25% of courses must be completed through Durham College.

Program Of Study

Students are required to print or save a copy of the Program of Study when beginning the program. This document contains critical details about program progression and graduation requirements specific to the academic year in which your program was started.

Click to access the Program of Study for the current academic year.

Note: There has been a program of study change as of September 2020. If you started the program prior to September 2020 please contact our Student Advisor to discuss your program options -

Students who began this program prior to the current academic year may contact the Professional and Part-Time Learning office at or 905-721-3052 to obtain your Program of Study and graduation requirements.

Program Outcomes

Upon successful completion of this program, students will be equipped to:

  • Install, use, and troubleshoot a variety of common software applications
  • Deploy, troubleshoot, and repair various operating systems in a small network such as an office
  • Prevent and respond to attacks on network and computer security
  • Communicate effectively, in both written and verbal formats, with clients, supervisors, and interdisciplinary team members to quickly and efficiently solve technical issues, reframing technical source material as needed
  • Design, deliver, and evaluate technical training suited to the needs of various client groups
  • Effectively manage a variety of technical support projects
  • Use a scripting language to assess security vulnerabilities on a network

Career Options

Potential career and industry options may include:

  • Hardware/software specialist
  • Help desk specialist
  • Network support technician
  • PC technician

Program Related Questions? Call 905.721.3052

If you are interested in applying for financial aid, please visit the Professional and Part-Time Learning OSAP Eligibility webpage.

Currently offered