Getting Started with Your OntarioLearn Course

Important: Please set-up your DC Mail email Account Before Your Course Starts (you’ll need it to log into your course(s) OntarioLearn). Why DC Mail?

• Your DC Mail email account is hosted by outlook.com, and you have all regular Outlook functionality and Office 365 with this email.
• A unique temporary password from OntarioLearn will be sent to your DC Mail email account five days before the course start date. You will need this password to log into your course(s).
• All standard communications from our office regarding courses you are registered in, e.g., exams, course cancellation notices, program updates, and other important information will only be sent to your DC Mail email account.
• It is imperative you check your DC Mail email account several times a week for updates from us. You can view the complete list of standard course communications on our website here.

• Access your DC Mail email account here: www.dcmail.ca (tip: bookmark this site for quick access later).
• Enter your “100” or "101" student ID number and network password to log into your email account.

First time logging in?

• You will have a default network password if you are new to DC Mail.
• Note: If you have not created a password, the default password is your date of birth in the format MMDDYY. (e.g., if your date of birth is December 31, 1985, then your password is 123185). If you have not provided us with your birth date, then your default password is your postal code. (e.g., if your postal code is T3V 6J5, then your password is T3V6J5 - all capital letters and without any spaces in between).
• Once you have changed your password you can continue to use this for all future logins to your DC Mail account.

Important: Multifactor Authentication (MFA) for Durham College Students

• As of Tuesday, June 21, 2022, Durham College (DC) has introduced Multifactor Authentication (MFA) in order to access network accounts and systems. Students must provide a second factor to access DC Microsoft cloud-based services, including DC Mail.
• Accessing selected college applications and services may not be possible without MFA. Have questions or need help? The IT Service Desk can provide you with assistance.

Forwarding Your DC Mail emails

• You have the option to forward your DC Mail to your personal email account. Please watch the DC Mail Forwarding video.
• You can also choose to turn on automatic forwarding in Outlook at: How to Set-up Automatic Forwarding in Outlook.

Password Update

• If needed, your network password can be updated here.

Need Help with DC Mail?

• If you are having trouble and need some help, you can also set up your DC Mail email account by calling our IT Service Desk at 905-721-3333, Option 1 and answer a series of security questions to have your password set.
• You will need to have your student ID number ready and let them know you need to access your DC Mail, but you have never used it before as a PPL student.

Please review your Username and Password instructions below:

• Username: Your username to access your course will be your DC Mail account listed above.
• Password: Your unique temporary password for the OntarioLearn platform is generated by OntarioLearn and will be emailed to your DC Mail account approximately five (5) days before the course start date.
• If you are a late registrant, you will receive the password within 24 business hours after you register. If you have not received your password to your DC Mail account within this timeline, please contact ppl@durhamcollege.ca.
• To retrieve your temporary password from OntarioLearn, go to www.dcmail.ca and use your student ID number and network password to log into this service (see instructions above, Step 2). Your password will be included in the communication with the subject line “From Durham College: Your OntarioLearn Login Details.”
• Please note, there is no direct connection between your DC Mail password and the OntarioLearn password. Your DC network credentials do not sync with OntarioLearn.

1. Go to OntarioLearn Login and use your DC Mail account (i.e., username) and the password from OntarioLearn provided to you in the “From Durham College: Your OntarioLearn Login Details” email.
2. You will use this unique temporary password on your first initial login to activate your account in the OntarioLearn portal.
3. Once you complete your first login, you will have the opportunity to update your OntarioLearn password.