Getting Started with Your OntarioLearn Course Welcome to your with Durham College's Professional and Part-Time Learning through OntarioLearn! This guide provides detailed steps to help you get started with your OntarioLearn online course. Before reading ahead, please ensure you refer to your Welcome Email to confirm that your course is hosted on OntarioLearn. Important Information Course Access: Your OntarioLearn course will only be accessible from the official start date. Attempting to log in before this date will result in an error message. Getting Started: Follow the instructions below to access your OntarioLearn course and begin your learning journey once your course has started. If you have any questions or encounter issues, please refer back to your Welcome Email for additional support information. STEP 1 - GETTING STARTED WITH YOUR DC MAIL ACCOUNT Important: Please set-up your DC Mail email Account Before Your Course Starts (you’ll need it to log into your course(s) OntarioLearn). Why DC Mail? Your DC Mail email account is hosted by outlook.com, and you have all regular Outlook functionality and Office 365 with this email. A unique temporary password from OntarioLearn will be sent to your DC Mail email account five days before the course start date. You will need this password to log into your course(s). All standard communications from our office regarding courses you are registered in, e.g., exams, course cancellation notices, program updates, and other important information will only be sent to your DC Mail email account. It is imperative you check your DC Mail email account several times a week for updates from us. You can view the complete list of standard course communications on our website here. STEP 2 - SET-UP/ACCESS YOUR DC MAIL EMAIL ACCOUNT FOLLOWING THESE STEPS Access your DC Mail email account here: www.dcmail.ca (tip: bookmark this site for quick access later). Enter your “100” or "101" student ID number and network password to log into your email account. First time logging in? You will have a default network password if you are new to DC Mail. Note: If you have not created a password, the default password is your date of birth in the format MMDDYY. (e.g., if your date of birth is December 31, 1985, then your password is 123185). If you have not provided us with your birth date, then your default password is your postal code. (e.g., if your postal code is T3V 6J5, then your password is T3V6J5 - all capital letters and without any spaces in between). Once you have changed your password you can continue to use this for all future logins to your DC Mail account. Important: Multifactor Authentication (MFA) for Durham College Students As of Tuesday, June 21, 2022, Durham College (DC) has introduced Multifactor Authentication (MFA) in order to access network accounts and systems. Students must provide a second factor to access DC Microsoft cloud-based services, including DC Mail. Accessing selected college applications and services may not be possible without MFA. Have questions or need help? The IT Service Desk can provide you with assistance. Forwarding Your DC Mail emails You have the option to forward your DC Mail to your personal email account. Please watch the DC Mail Forwarding video. You can also choose to turn on automatic forwarding in Outlook at: How to Set-up Automatic Forwarding in Outlook. Password Update If needed, your network password can be updated here. Need Help with DC Mail? If you are having trouble and need some help, you can also set up your DC Mail email account by calling our IT Service Desk at 905-721-3333, Option 1 and answer a series of security questions to have your password set. You will need to have your student ID number ready and let them know you need to access your DC Mail, but you have never used it before as a PPL student. STEP 3 - ACCESSING YOUR ONTARIOLEARN COURSE LOGIN INFORMATION Please review your Username and Password instructions below: Username: Your username to access your course will be your DC Mail account listed above. Password: Your unique temporary password for the OntarioLearn platform is generated by OntarioLearn and will be emailed to your DC Mail account approximately five (5) days before the course start date. If you are a late registrant, you will receive the password within 24 business hours after you register. If you have not received your password to your DC Mail account within this timeline, please contact ppl@durhamcollege.ca. To retrieve your temporary password from OntarioLearn, go to www.dcmail.ca and use your student ID number and network password to log into this service (see instructions above, Step 2). Your password will be included in the communication with the subject line “From Durham College: Your OntarioLearn Login Details.” Please note, there is no direct connection between your DC Mail password and the OntarioLearn password. Your DC network credentials do not sync with OntarioLearn. STEP 4 - LOGGING INTO ONTARIOLEARN (course access is only granted on the start date) Go to OntarioLearn Login and use your DC Mail account (i.e., username) and the password from OntarioLearn provided to you in the “From Durham College: Your OntarioLearn Login Details” email. You will use this unique temporary password on your first initial login to activate your account in the OntarioLearn portal. Once you complete your first login, you will have the opportunity to update your OntarioLearn password. You can use your new OntarioLearn password for all subsequent login attempts. Your DC Mail account will continue to be your username in OntarioLearn. If you are registered in another OntarioLearn course that has overlapping dates with this one, you will continue to be able to login with your DC Mail account and the password already created by you. Need Help with OntarioLearn? If you require assistance logging into OntarioLearn, please contact OntarioLearn’s Online Support Centre. If you have forgotten your OntarioLearn password use the "Forgot Portal Password?" link on the OntarioLearn Portal login page to have a password reminder emailed to your DC Mail account. If problems persist, contact Buchanan Technologies Ltd Support for assistance 24 hours a day, 7 days a week, or phone (Toll Free): 1-800-695-5008 or visit the OntarioLearn's Support Centre. Reminder, you cannot access your course until the start date. ADDITIONAL INFORMATION All start-up information, including FAQ’s, details about required textbooks, videos, technical support and scheduling exams, can be found by visiting here. COURSE WITHDRAWALS AND REFUNDS All start-up Please visit the Withdrawals and Refunds webpage for more information on deadlines and to access the course withdrawal form. All withdrawals are subject to a $30 administration fee; only the course tuition fee will be eligible for a refund. Textbooks or any other supplies purchased by a student are their sole responsibility. STUDENT SUPPORT SERVICES Durham College recognizes the importance of inclusive learning environments designed for diverse learners. The Access and Support Centre (ASC) provides confidential services to students who are temporarily at-risk or identified with an exceptionality, to ensure equal access to all aspects of the academic environment. Students who require ASC support are encouraged to contact them at 905-721-3123. You can view the complete list of student services on the Access and Support Centre webpage. HOW TO GRADUATE Once you have completed your course and program requirements, please remember to apply to graduate Online Forms so that we can recognize your hard work and efforts! We hope you find this information helpful and that you will enjoy your course! If you have any questions, please do not hesitate to contact our team at ppl@durhamcollege.ca.
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