Campus Conflict Resolution Services How do I get help? To book an appointment, please contact CCRS@durhamcollege.ca. This service is provided through the Conflict Resolution and Mediation Graduate Certificate program at Durham College. What types of conflicts do you help resolve? We help resolve conflicts between: Friends Groups (including group work) Classmates Relationships Teams Confidentiality is our promise. Providing free, confidential conflict resolution services to students on campus. What we do: Provide an impartial and structured setting. Work with students to create group work contracts. Facilitate pre-conflict negotiations, Third-party mediations. Classroom visits to discuss conflict resolution at the request of faculty. Provide tips on effective listening and communication skills to help build and strengthen relationships. Help devise a mutually acceptable solution to conflicts. Life can be full of conflict - we can help. FREQUENTLY ASKED QUESTIONS (FAQ) How long is a session? Sessions can take anywhere from half an hour to two hours, depending on the conflict. How is the session structured? When a request is received by CCRS, a mediator is assigned to it. The mediator then works with the students involved to schedule a meeting at a mutually convenient time. At the meeting, the mediator: Listens to each participant's views. Helps identify key issues. Encourages students to discuss options to resolve conflict. Assists with negotiating a mutually acceptable agreement; an. Discusses how to implement the agreement. Note: the final outcome of a mediation process will depend on the willingness of students to resolve conflicts.