Campus Conflict Resolution Services

Campus conflict resolution services


How do I get help?

To book an appointment, please contact

This service is provided through the Conflict Resolution and Mediation Graduate Certificate program at Durham College.


What types of conflicts do you help resolve?

We help resolve conflicts between:

  • Friends
  • Groups (including group work)
  • Classmates
  • Relationships
  • Teams

Confidentiality is our promise.

Providing free, confidential conflict resolution services to students on campus.

What we do:

  • Provide an impartial and structured setting.
  • Work with students to create group work contracts.
  • Facilitate pre-conflict negotiations,
  • Third-party mediations.
  • Classroom visits to discuss conflict resolution at the request of faculty.
  • Provide tips on effective listening and communication skills to help build and strengthen relationships.
  • Help devise a mutually acceptable solution to conflicts.
Life can be full of conflict - we can help.


How long is a session?

Sessions can take anywhere from half an hour to two hours, depending on the conflict.

How is the session structured?

When a request is received by CCRS, a mediator is assigned to it. The mediator then works with the students involved to schedule a meeting at a mutually convenient time. At the meeting, the mediator:

  • Listens to each participant's views.
  • Helps identify key issues.
  • Encourages students to discuss options to resolve conflict.
  • Assists with negotiating a mutually acceptable agreement; an.
  • Discusses how to implement the agreement.

Note:  the final outcome of a mediation process will depend on the willingness of students to resolve conflicts.