How do I get help?

To book an appointment, please contact

CCRS@durhamcollege.ca.

This service is provided through the Conflict Resolution and Mediation Graduate Certificate program at Durham College.

What types of conflicts do you help resolve?

We help resolve conflicts between:

• Friends
• Groups (including group work)
• Classmates
• Relationships
• Teams

Confidentiality is our promise.

Providing free, confidential conflict resolution services to students on campus.

What we do:

• Provide an impartial and structured setting.
• Work with students to create group work contracts.
• Facilitate pre-conflict negotiations,
• Third-party mediations.
• Classroom visits to discuss conflict resolution at the request of faculty.
• Provide tips on effective listening and communication skills to help build and strengthen relationships.
• Help devise a mutually acceptable solution to conflicts.

Life can be full of conflict - we can help.

FREQUENTLY ASKED QUESTIONS (FAQ)

How long is a session?

Sessions can take anywhere from half an hour to two hours, depending on the conflict.

How is the session structured?

When a request is received by CCRS, a mediator is assigned to it. The mediator then works with the students involved to schedule a meeting at a mutually convenient time. At the meeting, the mediator:

• Listens to each participant's views.
• Helps identify key issues.
• Encourages students to discuss options to resolve conflict.
• Assists with negotiating a mutually acceptable agreement; an.
• Discusses how to implement the agreement.

Note:  the final outcome of a mediation process will depend on the willingness of students to resolve conflicts.