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This course will examine current and appropriate conflict management techniques for individuals working in the law enforcement and security fields. Students will develop critical thinking skills to effectively and competently manage conflict and crisis situations with a focus on de-escalation, using interpersonal and communication skills. Students will also examine and develop strategies to use in complex situations when interacting with persons with a mental health illness and domestic violence situations. This course will also include non-violent crisis intervention training, approved by the CPI Institute.