Spa and Retail Operations

This course will include an overview of industry recognized standard operating procedures used within the various functional areas of a day spa. Students will explore best practices for records management by analyzing different spa software applications for the purpose of tracking inventory, client purchases, sales, and overall business performance. Strategies for creating positive vendor relationships will be reviewed, along with the steps involved in the procurement process. Retail planning and effective merchandising strategies will be studied, along with the different classifications of merchandise that can be incorporated into a spa retail boutique to increase yearly revenue.