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  • Dental Office Administration

Dental Office Administration


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Credential
Ontario College Certificate
Location
Oshawa
OCAS Code
DOFA
Next Intake
September 2023
View all intakes
Faculty
Faculty of Health Sciences (HS)
Length
Two semesters
Delivery
More than 75% of this program is delivered in-person. Learn more.
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Program Overview

Dental office administrators play a vital role that enhances operations in the dental setting such as processing information, utilizing paper and electronic management systems, scheduling, financial records and proficient interpersonal skills. They create a connection between clients and dentists by coordinating requests from both parties. This program combines academic study and practical applications to provide a graduate with the skills, knowledge and professionalism to manage dental office business applications, software and communications for a client-centered practice. Graduates are eligible to write a certification examination through the Ontario Dental Assistants Association. Durham College’s Dental programs are highly regarded within dental communities.

Intakes and Availability

Date Domestic Availability International Availability
September 2023OpenWaitlistedApply now
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Administration
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Organization

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U) (minimum 60 per cent)

Tuition

  • Year one domestic: $2,722 (CAD)
  • Year one international: $14,530 (CAD)

View full costs

Semester 1 Courses

  • Academic Communication Essentials (COMM 1715)
  • Productivity Software for The Workplace (COMP 1109)
  • Dental Office Management 1 (DENT 1100)
  • Dental Anatomy and Technology for Office Administrator (DENT 1101)
  • Managing Dental Office Finances (FINC 1102)
  • Illnesses and Emotional Self-Regulation (HLTH 1105)

View all courses

Administration
Administration
Reception
Reception
Organization
Organization

Technology recommendations

To help students succeed in programs with remote learning requirements, Durham College’s IT Services department has identified minimum technology recommendations. While these are not program requirements, these suggestions will help ensure students have the right tools to support a quality remote learning experience.

View all recommendations

Career Options

WHAT YOU COULD BE:

  • Administrative assistant
  • Administrative officer
  • Dental administrator
  • Dental office manager
  • Dental receptionist
 

View all career options

Program Details

Dental office administrators are vital members of a dental office. This program will prepare you to maintain a collaborative relationship with clients and all members of the oral health-care team in order to deliver the highest level of client-centered care. It will prepare you to be a multi-skilled, ethically responsible dental administration professional.

You will acquire knowledge and applications of the latest computer software used in dental offices to process information such as insurance claims; and how to carry out appointment management. You will also become familiar with dental terminology and procedures; understand banking account payables and receivables; and gain effective professional relation skills.

Program Learning Outcomes

  1. Assist in establishing dental office systems and software applications to ensure patient information is processed and securely stored.
  2. Manage the administrative and financial operations of a dental office while complying with organizational policies and governing guidelines.
  3. Utilize knowledge of dental procedures, technology, imaging, structures and conditions when supporting client centered care and maintaining client records.
  4. Employ effective communication, leadership and conflict resolution strategies to interact with diverse clients and colleagues when supporting the requirements of the daily operations of a dental practice.
  5. Support dental environment infection prevention and emergency protocols to maintain safe practice.
  6. Maintain a positive image and office environment through reflective practice and adherence with professional and ethical standards.
  7. Contribute to the promotion and operations of a dental practice by using technology and communication strategies.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U) (minimum 60 per cent)

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyDC.

Semester 1

  • Academic Communication Essentials (COMM 1715)
  • Productivity Software for The Workplace (COMP 1109)
  • Dental Office Management 1 (DENT 1100)
  • Dental Anatomy and Technology for Office Administrator (DENT 1101)
  • Managing Dental Office Finances (FINC 1102)
  • Illnesses and Emotional Self-Regulation (HLTH 1105)

Semester 2

  • Information Systems (COMP 1216)
  • Dental Practice (DENT 1200)
  • Dental Office Management 2 (DENT 1201)
  • Dental Theory and Imaging (DENT 1202)
  • Field Placement 1 (DOFA 1200)
  • Field Placement 2 (DOFA 1201)
  • Professionalism and Client Relations (ETHC 1201)
  • Field Placement Preparation (FDPL 1201)

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2023-2024 program of study may be modified to accommodate program delivery changes.

Course delivery

More than 75% of this program is delivered in-person.

The rest of the coursework will be delivered using hybrid, flexible or online formats. Students will come to campus to complete in-person learning requirements.Detailed schedules, with course-specific delivery information, will be available after registration. Courses, course descriptions and delivery formats are subject to change.

In-person:
Course is delivered in person, on campus within a classroom, lab, shop or studio.
Flexible:
Course is taught in one of DC’s technology-enabled learning classrooms and online at the same time. Students can choose to attend in-person or online.
Hybrid:
Part of the course is delivered online, remotely, and part is in-person on campus within a classroom, lab, shop or studio.
Online:
Fully remote course delivery.

Costs

Career Options

WHAT YOU COULD BE:

  • Administrative assistant
  • Administrative officer
  • Dental administrator
  • Dental office manager
  • Dental receptionist
 

WHERE YOU COULD WORK:

  • General and specialty dental practices
  • Hospital, chronic care and correctional institution dental clinics
  • Administration and receptionist in health-related offices

Field Placement

Further enhancement of your knowledge, skill and attitude will occur in Field Placements 1 and 2 for a total of 80-hours in a dental office that provides you with additional hands-on learning opportunities in order to observe and apply classroom theory to an occupational setting. Field Placement 1 occurs within semester 2 and Field Placement 2 occurs immediately following semester 2.

PRE-PLACEMENT REQUIREMENTS

Please note: There are costs associated with Electronic Student Permit Checking (ESPC), immunizations, lab tests and certifications. Be sure to keep all of your receipts for income tax purposes. These costs include:

  • Service fees for Verified, our documentation collection and ESPC verification partner.
  • Costs to complete mandatory immunizations, lab tests, and certifications.

It is required that students have completed the ESPC with Verified to be eligible for the field placement component of this program. You must (at your expense) provide:

  • Current Level C CPR from a recognized provider
  • Current standard first aid certification from a recognized provider
  • Entry immunization form completed by a health-care provider

Links:

  • Dental Office Administration ESPC Information Package
  • Verified ESPC User Guide

Program Transfer, Degree Completion and Additional Credentials

Graduates are eligible to obtain certification through the Ontario Dental Assistants Association (ODAA).

Technology Recommendations

To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. While not required, students may want to consider these suggestions if they are purchasing a computer or laptop for the upcoming academic year.

Processor: i3
RAM: 4GB
Storage: 256GB SSD
Operating System: Microsoft Windows 10 Professional or Education x64 SP1
Internet Browser: Internet Explorer 11 or Google Chrome (newest version) or Firefox (newest version)
Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
Camera: Webcam/built-in camera
Internet connection

Questions regarding technology recommendations can be directed to the IT Service Desk  or the school office.

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Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.

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