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  • Dental Reception and Administration

Dental Reception and Administration

Credential
Ontario College Certificate
Location
Oshawa
School
School of Health & Community Services (HCS)
Length
Two semesters
OCAS Code
DRA
Next Intake
September 2021   +View all Intakes
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  • Overview
  • Program Details
  • Admission Requirements
  • Courses
  • Costs
  • Career Options
  • Field Placement
  • Transfer

Program Overview

Dental receptionists and administrators play a vital role that enhances operations in the dental setting such as processing information, utilizing paper and electronic management systems, scheduling, financial records and proficient interpersonal skills. They create a connection between clients and dentists by coordinating requests from both parties. This program includes the operations of two predominant dental software applications commonly used by dental personnel and exposure to community dental services. Durham College’s dental programs are highly regarded within dental communities.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U) (minimum 60 per cent)

View All Requirements

Tuition

Year one domestic: $2,722 (CAD)
Year one international: $13,322 (CAD)

View Full Costs

Semester 1 Courses

  • Academic Communication Essentials (COMM 1715)
  • Dental Office Management I (DENT 1514)
  • Ethics & Professional Issues (DENT 1515)
  • Dental Imaging Basics (DENT 1516)
  • Dental Anatomy And Charting (DENT 1520)
  • Financial Administration In The Office (FINC 1301)
  • DRA Field Placement Preparation (FPP 1500)

View All Courses

Computer Skills
Computer Skills
Reception
Reception
Organization
Organization

Technology recommendations

To help students succeed in programs with remote learning requirements, Durham College’s IT Services department has identified minimum technology recommendations. While these are not program requirements, these suggestions will help ensure students have the right tools to support a quality remote learning experience.

View All Recommendations

Intakes and Availability

Date Domestic Availability International Availability
September 2021OpenOpen

Career Options

WHAT YOU COULD BE:

  • Administrative assistant
  • Dental administrator
  • Dental office manager
  • Dental receptionist
 

View all Career Options

Program Details

Dental administrators are vital members of a dental office. This program will prepare you to maintain a collaborative relationship with clients and all members of the oral health-care team in order to deliver the highest level of client-centered care. It will prepare you to be a multi-skilled, ethically responsible dental administration professional.

You will acquire knowledge and applications of the latest computer software used in dental offices; how to process claims; and how to carry out appointment management. You will also become familiar with dental anatomy and terminology; learn basics of radiography; understand banking and account payables and receivables; and gain effective personnel relations skills.   You may also participate in dental services offered to the public.

Program Learning Outcomes

  1. Assist in the establishment and operations of dental office systems to process confidential patient information and communications.
  2. Manage dental office business and financial applications that meet organizational requirements and legislative guidelines.
  3. Identify dental structures and terminology to maintain client clinical records.
  4. Support client treatment by applying basic principle of dental imaging and the maintenance of dental images.
  5. Employ communication and conflict resolution strategies to engage with a diverse audience and support the requirements of the daily operations of a dental practice.
  6. Support the dental team during various dental processes and emergencies.
  7. Adhere to professional, reflective and ethical standards to create a positive image within a dental environment.
  8. Promote a dental practice by using communication strategies that build interpersonal relationships with potential and existing patients.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U) (minimum 60 per cent)

 

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyCampus.

Semester 1

  • Academic Communication Essentials (COMM 1715)
  • Dental Office Management I (DENT 1514)
  • Ethics & Professional Issues (DENT 1515)
  • Dental Imaging Basics (DENT 1516)
  • Dental Anatomy And Charting (DENT 1520)
  • Financial Administration In The Office (FINC 1301)
  • DRA Field Placement Preparation (FPP 1500)

Semester 2

  • Presentation Strategies (COMM 2725)
  • Information Systems (COMP 2106)
  • Medical Conditions And Office Emergencies (DENT 1521)
  • Dental Practice (DENT 2502)
  • Dental Office Management II (DENT 2503)
  • Dental Theory (DENT 2504)
  • DRA Field Placement Preparation (FPP 1500)
  • Field Placement (FWK 2502)
  • Client Relations (RELA 2500)

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2020-21 program of study may be modified to accommodate program delivery changes. Students should refer to their timetable for the most up-to-date course information.

Costs

Career Options

WHAT YOU COULD BE:

  • Administrative assistant
  • Dental administrator
  • Dental office manager
  • Dental receptionist
 

WHERE YOU COULD WORK:

  • General and specialty dental practices
  • Hospital, chronic care and correctional institution dental clinics
  • Receptionists in health-related offices

Field Placement

Your learning will be complemented by experiencing the dental operations of the Durham College dental hygiene clinic located on campus. Further development of your knowledge, skill and attitude will occur with an 80-hour field placement in a dental office that provides you with further practical, hands-on learning opportunities in order to apply classroom theory to an occupational setting. Field placement occurs immediately following semester 2 and may run into the month of May.

PRE-PLACEMENT REQUIREMENTS

Please note: There are costs associated with Electronic Student Permit Checking (ESPC), immunizations, lab tests and certifications.  Be sure to keep all of your receipts for income tax purposes.  These costs include:

  • Service fees for Verified, our documentation collection and ESPC verification partner.
  • Costs to complete mandatory immunizations, lab tests, and certifications.

It is required that students have completed the ESPC with Verified to be eligible for the field placement component of this program. You must (at your expense) provide:

  • Current Level C CPR from a recognized provider
  • Current standard first aid certification from a recognized provider
  • Entry immunization form completed by a health-care provider

Links:

  • Dental Reception and Administration ESPC Information Package
  • Verified ESPC User Guide

Program Transfer, Degree Completion and Additional Credentials

Graduates are eligible to obtain certification through the Ontario Dental Assistants Association (ODAA).

Technology Recommendations

To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. While not required, students may want to consider these suggestions if they are purchasing a computer or laptop for the upcoming academic year.

Processor: i3
RAM: 4GB
Storage: 256GB SSD
Operating System: Microsoft Windows 10 Professional or Education x64 SP1
Internet Browser: Internet Explorer 11 or Google Chrome (newest version) or Firefox (newest version)
Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
Camera: Webcam/built-in camera
Internet connection

Questions regarding technology recommendations can be directed to the IT Service Desk  or the school office.

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