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Health offices are increasingly complex, driven by technology and requiring strong administrators at the helm. As a student in this program, you will learn medical terminology and have a general understanding of anatomy and physiology. You will understand procedures required to operate a healthcare office and will be able to transcribe a wide range of health-related data. You will understand the latest hospital information systems and know how to use them. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.
Classes in this program are offered in a compressed format on three consecutive days each week.
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This program is designed to develop the skills required to perform administrative support in a wide variety of health care environments. You will gain a practical understanding and knowledge on topics including:
With the health care field constantly changing and computers bringing new concepts and approaches to office procedures, you will receive training in computerized medical records systems, computerized Ontario Health Insurance Plan billing systems, and other office equipment technology applications. This program will help you become a skilled and specialized professional that is comfortable with the latest technology and able to compete effectively in the workplace.
Please note: You will be required to achieve a keyboarding speed of 45 net words per minute to graduate.
Upon successful completion of Year 1 you may elect to finish your studies and graduate with a one-year Ontario college certificate in Office Administration. Please make arrangements through Strategic Enrolment Services. Graduates with an average of 75 per cent or higher may use that qualification toward their Canadian Medical Secretary designation with the Ontario Medical Secretaries Association.
Students will be provided various Microsoft Office user specialist (MOS) certification opportunities.
You can increase your marketability by leveraging the learning built directly into the program to help you obtain the following additional credentials:
First-year students enrolled in a diploma program or select graduate certificate program through the Faculty of Business will receive a membership to all eight of Durham Region’s Chambers of Commerce and Boards of Trade for the duration of their studies, plus an additional year following graduation. As one of the only colleges in Ontario with this offering, DC is proud to provide students access to local businesses at a regional level.
The eight Chambers of Commerce and Boards of Trade include:
The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyDC.
Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2023-2024 program of study may be modified to accommodate program delivery changes.
More than 75% of this program is delivered in-person.
The rest of the coursework will be delivered using hybrid, flexible or online formats. Students will come to campus to complete in-person learning requirements. Detailed schedules, with course-specific delivery information, will be available after registration. Courses, course descriptions and delivery formats are subject to change.
Your learning experience will be complemented by a workplace field placement component in a health care office environment, which will provide you with practical, hands-on experience and the opportunity to apply the theories and concepts learned in the Office Administration – Health Services program classroom.
To be eligible for the field placement component of this program you must (at your expense) provide:
Students enrolled in the semester 3 FWKP 1304 field placement course will be offered both Mental Health First Aid as well as the Standard First Aid / CPR Level C certifications as part of their program fees.
In order to maintain confidentiality and security, the program utilizes an independent provider, Verified by Synergy Gateway for field placement documentation collection and validation. This process is the Electronic Student Permit Checking (ESPC). There is a cost associated with this external agency of $51.00. Please refer to the Office Administration – Health Services Program ESPC Information Package for details.
Durham College also offers degree completion opportunities with a number of Canadian and international institutions. Sample diploma-to-degree opportunities include:
NOTE: Some required software applications are not available for MAC OS or Chromebook. Please ensure that you have access to a PC.