Navigating Student Mental Health

Recognize Respond Refer

CONCERN

Situations may include:

  • Sudden changes in academic performance.
  • Loss of interest, lack of energy or difficulty concentrating.
  • More withdrawn or animated an usual.
  • Difficulty coping with demands of life.

“ Are you aware of services available to you on campus?”
  • Encourage Campus Health & Wellness Centre services at the student’s earliest convenience.
  • Offer resources.

URGENT

Situations may include:

  • Expression of hopelessness.
  • Concerns about depression or anxiety.
  • Serious emotional difficulties or distress.

“ There is always help available to you. Can I give you some resources where you can get some support?”
  • Encourage Campus Health & Wellness Centre services within the next few days.
  • Offer resources.

CRISIS

Situations may include:

  • Desire to not wake up, not exist BUT no plan of suicide.
  • Experiencing recent sexual/domestic violence.
  • Serious emotional disregulation.
  • Sudden, drastic change in behavior.

“I am so sorry you are going through this. There are many resources available to you, do you know about them?”
  • Provide information how to connect with Campus Health & Wellness Centre services that day.
  • If required, call Campus Security 905.721.3211 or ext. 2400 to activate Campus Emergency Response Team (CERT) and/or assist with external emergency medical supports.
  • Offer resources.

EMERGENCY

Situations may include:

  • Active suicide attempt (overdose).
  • Imminent danger to self or others.
  • You require immediate response for any reason.
 “ I am very concerned about your well-being. I am going to make sure you are safe and call 9-1-1.”
  • Call 9-1-1.
  • If student is on campus, contact Campus Security 905.721.3211 or ext. 2400 to coordinate EMS supports on campus.

REMEMBER: Use this guideline to recognize, respond, and refer a student in mental distress. As a first responder, you may not have access to their contact information in Banner – do your best with the information available to you. For further guidance and support, consult your supervisor to explore additional options.