COVID-19 update: Increased in-person learning to resume as of Monday, January 31. Learn more.Program delivery information now available for winter semester.Learn more about courses and services being offered remotely. COVID-19 Pre-entry Screening Questionnaire COVID-19 Illness Reporting Process
This course is designed to help students integrate knowledge and insights gained in several other courses through a critical consideration of hospitality operations from a management and leadership perspective. Students study the skills required to manage people in a range of hospitality environments. They begin by exploring various management styles and how these are impacted by organizational culture and structure. Functions such as planning, decision making, communication, conflict resolution, motivation, and control in diverse workplaces, including unionized and non-unionized organizations, are explored from a management perspective. Students also define and discuss the concepts of management and leadership.
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