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The core of the operational side of any business is the processes it builds and employs to create value for customers. This course and the following course, Process Improvement, will introduce students to basic concepts and tools in the areas of Quality Management Systems and Process Improvement. There is a balance between theories and philosophies of quality and practical techniques and tools associated with quality control, especially in the area of statistical process control. The field of process/quality improvement will be explored in topics such as the history of quality, strategic quality management, the operational tools of quality management and various techniques of statistical process control.