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Callers are frantic and they are depending on you. Can you stay calm, collect the information needed and direct the appropriate responses? Communications operators in 911, Fire, EMD and Police dispatch centres face this pressure every shift. They must work at a fast pace, make decisions and use good judgement – all requirements of this profession. Training provided is also suitable for non-emergency call centres. This program is unique in that it is the only program endorsed by an internationally recognized public safety communications regulatory body, the Association of Public Safety Telecommunications Officials (APCO). Students participate in extensive simulations using up-to-date industry computer-aided dispatch software (Versadex). Focus is also put on student wellness and wellbeing as ‘helpers’.
Students in the 911 Emergency and Call Centre Communications program will complete a placement in a work setting for two 70 hour sessions in total (one day a week from Week 1 to Week 14 within Semester 3 and Semester 4). This will support the application and consolidation of theory and skills.
Students are required to source their own placement to simulate the job search process. Support and assistance is provided with a cover letter, resume writing and interview skills are developed. Transportation, meal costs and any other incidentals are the responsibility of the student.
Final approval of placement is the responsibility of the field placement coordinator. The field placement coordinator is also responsible for being available to the student throughout his/her placement experience to address any questions or concerns.
Previous participants have benefited from placements with the Durham Regional Police Service, Port Hope Police Service, Ajax Fire and Emergency Services, Oshawa Fire Services, CAA, and Service Oshawa, to name but a few.
Students must successfully complete all first and second semester courses, with a cumulative GPA of 2.0 at the end of the first year.
In order to maintain confidentiality and security, the program utilizes an independent provider, Verified by Synergy Gateway for field placement documentation collection and validation. This process is the Electronic Student Permit Checking (ESPC). There is a cost associated with this external agency of $49.95. Please refer to the 9-1-1 Emergency and Call Centre Communications ESPC Information Package for details.
For more information contact Trevor Greenall, field placement co-ordinator.
Project Lord Ridgeback (PLRB) is multi-disciplinary experiential learning exercise that simulates a local disaster. Interacting with actors who play victims, casualties, emotionally distressed persons and the elderly in a staged, choreographed event, students from a wide range of programs learn by acting and responding as they would in real emergencies. Subject matter experts design injects into disaster-related scenarios which simulate authentic workplace demands.
The day following the mock disaster, students participate in follow up exercises to apply learning in mock court testimony, critical incident stress debrief, crime-scene lab work, and form completion specific to their program areas.
Student participants are from a wide range of DC programs including: Practical Nursing, Primary Care Paramedic, Police Foundations, Protection Security & Investigation, Paralegal, 911 Call Centre Communications, Advanced Law Enforcement and Investigations, Journalism Mass Media Program, Social Service Worker, Activation Co-ordination – Gerontology, Court Support Services.
T: 905.721.3000
Program related questions?
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Recruitment.
Application related questions?
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Admissions.
Contact International Admissions or call 905.721.2000 ext. 2355.
