Callers are frantic and they are depending on you. Can you stay calm, collect the information needed and direct the appropriate responses? Communications operators in 9-1-1, Ambulance, Fire and Police dispatch centres face this pressure every shift. They must work at a fast pace, make quick decisions and use good judgement: All requirements of this profession. The training provided in this program is also suitable for non-emergency call centres. Students participate in extensive 9-1-1 simulations using the same computer-aided dispatch software found in emergency communications centres (Versaterm). Our students’ wellness and wellbeing as ‘helpers’ is a focus throughout the program.
Your learning experience will be complemented by a minimum of 120 hours of experiential learning. The intention of experiential learning is to support the application and consolidation of theory and skills.
Project Lord Ridgeback (PLRB) is multi-disciplinary experiential learning exercise that simulates a local disaster. Interacting with actors who play victims, casualties, emotionally distressed persons and the elderly in a staged, choreographed event, students from a wide range of programs learn by acting and responding as they would in real emergencies. Subject matter experts design injects into disaster-related scenarios which simulate authentic workplace demands.
The day following the mock disaster, students participate in follow up exercises to apply learning in mock court testimony, critical incident stress debrief, crime-scene lab work, and form completion specific to their program areas.
Student participants are from a wide range of DC programs including: Practical Nursing, Primary Care Paramedic, Police Foundations, Protection Security & Investigation, Paralegal, 911 Call Centre Communications, Advanced Law Enforcement and Investigations, Journalism Mass Media Program, Social Service Worker, Activation Co-ordination – Gerontology, Court Support Services.
T: 905.721.3000
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Admissions.
Contact International Admissions or call 905.721.2000 ext. 2355.
